Geek Squad — Local services in Violet Township

Purcahsed a tv on sale at bestbuy, geeksquad was handed the torch for delivery. Oh how they fumbled.

This has been the absolute worst experience in delivery and reconciliation. The delivery window was set at 3pm-7pm. I was out of the house when I got a canned at approx. 1:30pm for the operations department saying that the deliveries are going fast and they can deliver sooner than expected. I declined, being away, and stated I will be at the house at 3pm, the early side of the appointment window. The ops guy said they will move some appointment around and have mine delivered in the aformentioned time frame I then received a call from the delivery driver at around 2pm, asking I'd I was home or if someone was avaliable to sign. I of course said no and the earliest I would be there would be in 30ish minutes, so 2:30-2:45. I arrived home at 2:30 and called the ops to inform them I was home so they can do what they need to with scheduling. He said cool, and that he would coordinate woth the driver, give me an updated time frame, and call back. Approx. 30 minutes go by and I'm curious. Check my email for the tracker, and I no longer have an appointment. Made some calls, and found out that the driver said I was not home during my appointment window, which is a blatant lie. My ring camera and phone call time stamps will show everything. The only resolution would be to have a re-delivery on the following Monday. Irritated enough, I went to the store to pick the TV up myself, after over an hour of waiting after talking to customer service in store during my "10-15 minute wait"

This has been a truly disappointing and unprofessional experience altogether and am very surprised that best buy/geeksquad would represent themselves in this way between lack of communication, and shear lazy delivery service.

I myself have been in an industry where you must meet customers at certain time frames for appointments. It's cool that the deliveries were going so smoothly and they were having a good day. But put other delivery times ahead and circle back. You set a window from 3pm-7pm, I was there, and you guys lied. There's no excuse for...

I received good service, however, I made an appointment and arrived on time. The rep took someone who walked in and who did not have an appointment. She should have asked those who were standing in line if they had an appointment first, and checked the board for their name. If she had done so, she would have known the person who walked in was not next.

How did I know he did not have an appointment ahead of me, I heard their conversation and he stated he walked in. I did share my concern with a rep on the floor. I’m not sure if a supervisor was available but nothing happened.

I scheduled two hours from the time I was available. If an appointment wasn’t honored, I could have walked in two...

My wife and I brought our iPhones in for battery replacements. Apple actually sent me to that store because of the location, very close to us. They were working without any issues and just wanted a new battery so would hold a charge longer. Went in at noon and throughout the day got home around 9pm after everything was said and done. They ended up breaking both our phones and gave us “like new” refurbished replacements. They tried to make right with $100 gift card to best buy because they couldn’t do anything about the 50 dollar fee to replace one battery from Apple. I never been to geek squad for any type of work but never plan...