Target — Local services in Walker

I recently used the Target program to receive a breast pump through my insurance company and I am expecting a baby in August. The online ordering went smooth and when I got the email that it had arrived at this Target store, I went the next day with my husband and daughter to pick it up.

They couldn't find it and told me that it looked like they hadn't received it even though I got an email saying they had. They took down my name and number, gave us a $5 gift card and Starbucks drinks for the inconvenience.

Fast forward a week and I STILL had not heard back from the management so I called. They told me my husband had picked it up and it was on tape and that's why they never bothered to call me back. Uh, no. My husband has tattoos from his face to his fingers, it is IMPOSSIBLE to mistake anyone else for him. They kept trying to tell me they verified the ID, and that my husband had picked it up. I asked why they would even release it to anyone besides me since the email said I had to pick it up in person with valid ID.

They took my name and phone number down AGAIN. They called back about 20 minutes later and said they were going to hold a pump the store sold that was twice the cost of the one I was supposed to get through my insurance. I tried to verify that it in fact was NOT my heavily tattooed husband who picked up the pump and they said "we haven't reviewed the tape but we're assuming it was on our end and we didn't verify the ID properly."

All in all, this store released something that was billed to my insurance company to someone who wasn't even the same sex as I am and clearly wasn't me, never bothered to call me back and inform me they had done this, and kept trying to tell me the person they released it to was my husband.

Horrible experience. I appreciate the reimbursement, but I also want to warn others about this experience so hopefully it doesn't happen to...

I guess I am just one of those people who do not get the Target hype. They have some items I love, but this store never seems to have them in stock. Every time I've ordered online to pick-up in store, they give me a date and then that date gets pushed back. Inconvenient when I need something soon.

Furthermore, this store remodeled somewhat recently, and now it feels very jumbled (jewelry, accessories, etc. inner mixed all over the clothing department, and now men's shoes separated into men's clothing). I get trying to get customers to stay longer in the store and buy more items, but it shouldn't take me 10 minutes to find a pair of shoes.

Overall, the employees at this store are fairly friendly but can also be pretty rude. Last experience, several were working in swimsuits and complaining about other co-workers and customers while I, and several other customers, were standing right there. When I asked for assistance, they either avoided eye contact or ignored...

This store serves its purpose. It's clean, well organized, and a convenient stop for most day to day shopping. The addition a year or two ago of a produce and refrigerated/frozen food section is a nice feature as well. This location also offers a Starbucks and the Target-branded cafe if you plan on power shopping your day away.

That aside, short of a good sale, their prices and selection don't entice me to stop in and browse unless I'm looking for a specific item. In the early morning, as well, there is normally a single check out lane open that is doubling as the customer service/return lane as well; if there's a lengthy return, you are stuck waiting for another lane to open in order to check out.

In the end, if you need something at Target, it'll likely have it at a reasonable price. If you don't need something specific, it doesn't offer much incentive to browse in hopes of...