Casper - H Street — Local services in Washington

I was scheduled to move on the Sunday following Thanksgiving. I planned to dispose of my old mattress during the move, so I needed a mattress delivered over the weekend so I would have something to sleep on Sunday night (I'm disposing of my couch as well).

Given my predicament, I called the Casper store on H St. NE on Saturday and spoke with Lorenzo, who could not have been more helpful. I asked him whether it was possible for me to order a mattress and get it within a day or two. Lorenzo assured me that it was possible for me to do so, but I would have to make arrangements to have the mattress delivered or pick it up myself if I needed it so soon..

So I went to the H St. location, met Lorenzo and two of his lovely colleagues, one of whom explained each mattresses' characteristics as I tried to determine which mattress best suited my needs. Upon settling on a mattress and buying it, I let Lorenzo and his colleagues know that the movers would show up at my home at 9:00 on Sunday, 2 hours before Casper's H St. location opens. I also mentioned that I would ask the movers whether they could stop by the store to pick up my new mattress on their way to my new apartment. Lorenzo immediately stated that he could show up at the store before it actually opened if the movers agreed to pick up the mattress. I don't think the movers will do so, but Lorenzo reiterated that I should call him if the movers agreed to pick up the mattress before the Casper location opens for business.

I cannot not speak highly enough about Lorenzo and his colleague going above and beyond my expectation to accommodate my wishes. This is but one example of their efforts.

I am writing this review on Saturday night, mere hours before my move. Whether the movers agree to pick up the mattress is irrelevant. What is relevant is the customer service Lorenzo and his colleagues provided. It also remains to be seen whether I will ultimately like the mattress I purchased. But what is not in doubt is the top-notch customer service I received while shopping at the Casper store on H St.

To Lorenzo and his colleagues, well done. If the quality of the mattress matches the quality of the service you provided, I'll be one...

Solid buying experience - was able to get exactly what I wanted. I made a nap appointment with Larry and he was very helpful right from the start.

I'd done my homework and had a pretty good idea on what I wanted. Larry was very responsive to the fact I'd done my homework and didn't give me a bunch of information I'd already read. Instead he let me spend time with the Snow mattress making sure it was the right choice. He quickly showed me a few of the other mattresses just to confirm that I was happy with the Snow.

I knew I wanted to get pillows, sheets, and a mattress protector and he helped me quickly pick out the items that would maximize the cooling features of the Snow.

As someone who does lots of research ahead of time and really only needs to make a purchase, Larry was great. He helped me get the items I wanted and made for an effective and efficient shopping experience. Additionally, when I explained that I was buying the mattress due to moving to the area for the Navy, he explained that Casper has a military discount. I was pleasantly surprised. Between the in-store sale and the military discount, I feel like I got a great mattress and accessories for a good deal.

Lastly, the mattress was not in store in my desired size, but it is being shipped to the store for me to pick up within three days. They even include my information on the UPS shipping so I can track my mattress as it makes its way to the store.

Overall a great shopping experience. If you are considering a Casper mattress, I would highly recommend booking a nap appointment and seeing if this is the right mattress for you. And Larry is a great guide for helping you pick a...

Sascha at the H St. location was friendly, helpful, and knowledgeable, even though we probably weren't the easiest customers they had had that week, with a hyperactive child with us. After our visit to the store we went home to take some measurements and kept in touch by multiple channels without a problem.

When it came time to schedule delivery, they said they could offer same-day delivery. We scheduled it for a delivery window starting Thursday at noon. The delivery company's contractor texted me at 11:58 to let me know they were running a little late. A little after 1, they texted again to say they wouldn't make it and would try to get a replacement. I didn't hear anything again until I reached out to them after 3, and found out that they were rescheduling for Friday.

When they arrived Friday, it was fine. Removal of the old mattress and box spring was included. Setup of the new frame and mattress was prompt and helpful. The mattress is comfortable. I appreciate how the new frame can stand on its own or fit on top of our old wooden frame and elevate the head or feet and has several other settings.

I'd give them 4.5 stars if the system allowed that level of detail. I can't give them a perfect rating after the problems with their contractor (subcontractor? Not sure), but still, I'm happy with the mattress and their...