SEPHORA — Local services in West Covina

​Last night after work, I rushed to the store with my child and arrived around 7:40 PM. Besides buying lipstick, I also needed to return and need help with missing points. When I realized I left the item in the car, one of the pretty girls kindly reminded me, "You need to hurry, the store closes in nine minutes." I quickly ran to the car—thankfully it was close. I originally intended to leave a negative review because of previous experiences at this store back in July ​or August, as well as at the Pasadena location in October. During those visits, the cashier asked for my phone number at checkout and found my account, but I still haven’t received any of my reward points. I contacted customer service via chat, and they said my ​ phone number wasn't properly linked to my account​? and I’d need to resolve the points issue in-store. As a consolation, they gave me 250 points, but I’m not here for free points—I want my account properly set up so my future purchases will earn points correctly. It felt like they were throwing points at me without addressing the real issue.​ and 2 times I spent over 250USD

When I returned to the store yesterday, at least three different staff members informed me that store employees don’t have the ability to manually add points. So I’m not sure what the online customer service was referring to. I doubt I’m the first customer to face this issue.

That said, despite my frustrations with the points system, the staff at this location were incredibly professional. There were at least 10 customers in the store, and I overheard the staff answering everyone’s questions with care. By the time I checked out, it was already 8:01, and there were still at least four or five people behind me. None of the staff showed any impatience or frustration. They stayed calm, friendly, and professional, even as they worked faster to assist everyone.

I especially want to thank the girl with two braids—she helps me get replacements when I slightly pass 60days. Sorry made them overtime and they change negative to positive. Please reward them even just cup of...

Second time coming into this store and last. Saw a store associate crying at the beauty bar and should’ve known to leave. The only professional person I interacted with was the lead once I told her how abysmal the customer service I received from the “pros”. Went in to buy something and wanted samples, I was met with someone who had an atrocious attitude and didn’t ask me questions, started trying to shade match me. I already knew more or less what shades I wanted to try but she didn’t care. The max for samples is 3, I asked for 3 different samples from three different brands. She tried talking me out of a brand but now I know why, so she could plug the brand she was there to sell.She gave me one from that brand and also a shade I didn’t want. Then I ask an associate for a different associate to help me get the shade I had my heart on, then she meets me back with the same girl and gives me a fake reason as to why they only give 3 samples, if allergic reactions were a concern for safety then testing wouldn’t be a thing, Sephora is lawyer’d up. She told me that I already had 4 then at that point I blatantly say I didn’t ask for the Armani and I obviously wanted a different shade from one of the other brands, she had the nerve to snort like what I said was outrageous. The poor communication skills these associate’s have get them into needless arguments and they have the nerve to act like I’m...

Trying to utilize a promotional credit card special they advertise. Which seems to bait you in with a 25% discount on your first order. Remember it's a first order & one time discount. The store was out of stock on 2 items. So they suggested going home and ordering online. Placing an order online did not work. Because they wanted another payment method. I just received their card. Indicating you can use it on your 1st purchase. Call customer service the next day. The online representative instructed me to go to the store and make the purchase. Which did not make sense because the store said to go home and do it. After going back and forth,. A supervisor was able to place half of my order. Then stated wait 10 days before you can purchase the remaining items from your order. What a bogus mess. The reason you go to a retailer is to purchase your items and leave with them. Not to be bounced around, then come back over a week later to see about obtaining them. POORLY MANAGED ..... Update: had to go back to the store. As you would expect, nothing worked. The manager came, called sephora office. After waiting additional 20 minutes we finally git our order....