ZURCHERS Party + Costumes + Wedding — Local services in West Jordan

Sit back and grab the popcorn because I have a lot to say. This store is a HOT MESS. Every time I go in it is dirty, unorganized and you can't find what you need. If you ask an employee for help they have no idea where anything is. So why would we trust them with my sister's gender reveal balloon? It was the ONLY convenient place with helium. We walked into the store and asked if they could fill a large black balloon with pink or blue confetti depending on the gender in the envelope we had brought, along with some small balloons. "We can but it's tedious." was Jodi the store managers response. She then started to complain about previous customers who had given her quite the headache with gender reveal balloons. Great customer service there Jod... We asked them to please do it as it was a special occasion and they agreed. One of the sales associates took us to pick out a balloon and couldn't find them. She said they must be out. They were right in front of her face which we noticed and pointed out. We then picked out the confetti and balloons fillers. One for a boy and one for a girl. We had to buy fifty balloons even though they were only going to use five... The sales associate said she would charge us for all of the items and we could come back after the reveal and get refunded for what they didn't use. "Why not just charge us for one and use what needs to be used?" "I guess we could do that..." We proceed to the check out and the cashier starts charging us for everything. My sister starts to explain that we will only be paying for one as we will only be using one. The cashier was confused and after several minutes of explaining my poor, exhausted, pregnant sister was just going to give in and pay for it all. I stepped in and asked the cashier to talk to the sales associate who helped us but she was no where to be found. Fast forward we worked it all out for what felt like the 10th time. While they finished ringing us up I asked them to put high float in the balloon. Any balloons I have purchased here with just helium have not lasted over night. They said they couldn't since they were putting things inside and it would make it sticky. This made me concerned as we were picking the balloon up on Saturday for the Sunday reveal. They said that if we picked it up right before close it should be fine. We left the store feeling frazzled and worried. I went to pick the balloon up the next night. I got there early as I suspected there would be some issues. I saw them working on the balloon as I walked in and went to the back of the store so I wouldn't see the gender. 45 minutes passed and the balloon was no where to be seen. I asked a sales associate where it was and they said they couldn't make it work. Surprise, surprise... The problem was the smaller balloons we wanted inside. I asked her to just use confetti and bought more to ensure it would be full. As I walked away so they could finish the balloon I heard a loud POP!!! That's right. They popped the balloon... They were out of the balloon style we had chosen (or so they said) and asked if another one would be okay.Yes! Just give me the balloon!!! They FINALLY finished. We paid and carefully took the balloon home. I placed it in a dark corner where the sun wouldn't get it. I came down the next morning at 6AM and it was deflated on the floor. It didn't even last 12 hours! It was Sunday. Zurcher's was closed. There was nothing we could do. My sister hung the sad balloon from a wire like a pinata and popped it that way. What an awful ending to an awful experience. They made what should have been an exciting moment, horrible. Please save yourself the headache and go somewhere else! I...

I have been to this Zurchers several times for decor for our child’s parties. I haven’t been dissatisfied with the selection and always left with what I was looking for. For that, I’m happy.

But, I will comment on their customer service. About a month ago, I came into the store, selected maybe 12-15 balloons for our child’s first birthday party, and gave it to the associate so we could pick up the day of our event. Now, I will take fault for not entirely paying attention to their hours of operation, but I would assume an employee would know or direct me to a different pickup date. I requested to pick up Sunday, 8/6/2023, which the associate said no problem! I paid and went about my way.

Fast forward to the day of the event, we show up to Zurchers to pick up and the store was closed. An hour before our event, we had to scramble to find balloons. Thankfully, Smith’s was able to save the day. We ran late to set up for our event due to this mishap.

I am disappointed that our order was sitting there, Saturday, maybe even Friday, and an associate didn’t catch the date mishap and attempt to call us to pickup earlier (we did after all have to give them our name and number for our order).

As I stated before, the store and merchandise suffices. Customer service and the ability to problem...

I would like to share my recent experience with a staff member Lucero who, despite wearing a supervisor tag, demonstrated very poor communication skills and an unprofessional attitude throughout my visit. From the moment I approached her for a return, she seemed frustrated and unwilling to help, repeatedly complaining about the items—even though they all had the proper tags and were in perfect condition.

What really stood out was how she abruptly grabbed the items from my hands in a very rude manner, without explanation or courtesy. This behavior was completely unnecessary and made the experience uncomfortable and unpleasant. It’s worth mentioning that her manager, who was nearby, seemed calm and understanding, which made her attitude even more surprising and unacceptable.

If this person is going to represent your store in a supervisory role, she should be held to a higher standard. Customer service should reflect patience, respect, and professionalism—none of which were shown during this interaction. I truly hope this feedback leads to a conversation with her because no customer should be treated this way.

I would strongly recommend that if someone needs to process a return, they do so with another staff member to avoid going through what I...