Torrid — Local services in West Jordan

I love torrid!! But this latest experience has be furious. Recently I ordered a pair of work pants online because I misplaced mine.. When I ordered my pants online they were 40% off, and I selected the option to pick them up at the store. Upon ordering I got two email, one with my order receipt, and then another with a order status. The order status said ‘processing’. Since the website had a banner that said orders were taking longer to process than usual, I wasn’t too worried about it being there super quick. However, a few days went by and I never received another order update. I checked my email every day for about a week and a half, but still nothing. Finally, yesterday I opened an email from Torrid that said I had picked up my order???? Obviously I had not because I never got a status update about them being ready to pick up. So, today I went to torrid to see if this was a mistake, and I explained the situation to them, and they said they made it an ‘abandoned order’. They said that they had my pants for a few days, but since I didn’t pick them up they cancelled my order. Mind you that I NEVER got an email saying they were ready. So then when I asked if I could still get my pants, they said yes since they still had them in the store, however, now I would have to pay the full $70ish for the pants. I do not think that it is fair in the slightest that I would have to pay full price for pants I bought at $40 because of THEIR mistake. I am very very displeased with this service. I had already sent emails to corporate, and got nothing in return. I did not end up buying the pants at full price, and I still do not have a refund or anything. Make sure you ship your clothes to your house rather than the store…. They will without a doubt...

The store was empty except two employees (one manager or trainer and one training from the looks of it). I went in to make a return from an online order and was told we by the manager that I could browse while she got my order pulled up. I looked around but quickly went back to the register. She asked if I found anything I wanted for an exchange and I told her that your store doesn’t carry my size in anything and laughed. The other woman (in training I assume) said that they’re normally out of her size too. I clarified and said that it wasn’t a matter of running out but that they don’t stock their full size range in store.

She said that I should “consider it motivation”. I asked her “for what? To exist?” She said no and laughed and talked about her dropping weight to have access to more options. I told her that I get treated as a second class citizen because of my weight everywhere else and that I didn’t need it here. The trainer looked mortified but didn’t comment. She processed my return and I left.

I will NEVER a shop inside this Torrid store again and actively discourage friends and family from coming to this location too. It is shameful that a plus size women’s clothing store 1. doesn’t carry their full size range in store 2. doesn’t do more to coach their associates about their mission, inclusion, and being beautiful at every size.

I’ve felt shame and frustration shopping at other places loads of times but I never thought, in a million years, that I would’ve had that interaction at a place like...

I love this store! They have a great selection of clothing! They also have a large selection of shoes, sandals, flats, and boots and booties. They specialize in wide and ww in shoes. They also have a great selection of jeans. They offer many different sizes and lengths. And different shades of jeans in different designs. They carry vacation wear and swimsuits. In the winter, they carry all types and colors of sweaters, jackets, and coats. They carry gloves, warm scarves, and different types of tights to keep you warm with your favorite boots. They also have a rewards program and rewards cash that you can save on your purchases. They are always having sales. They have junior plus and women's plus sizes. You can also order online and either have it delivered to your home, or you can have it delivered to the store with no additional charge. I love Torrid and will continue to...