Spirit Halloween — Local services in Westminster

Spirit Halloween is just the worst staff is super rude and not helpful. I went in one day and three employees were just standing around up at the registers talking and playing on their phones as well as playing mini basketball with a box they had hung up and a tiny basketball. When walking around the store it was a mess items all on the floor and to the looks of it in places where they did not belong could not imagine working there let alone shopping there so I immediately left and went to a much better Halloween store called "Halloween City" and I recommend "Halloween City" the store was so much nicer and bigger along with the friendly and helpful staff that works there! Definitely check out "Halloween City" way better compared to "spirit...

This is my new go to spot just based on the helpfulness and knowledge of inventory the sore had on hand. Josh,Sarah, Elly and Calvin were amazing they each individually took time to make sure we were finding what we needed and if we couldn’t find exactly what we were looking for to find something that was either comparable or better this was an excellent experience I’d highly recommend even if it’s not in your area to visit the store these folks deserve more than just a good Google review it’s people like this in customer service that make you want to call corporate and tell them how lucky they are to have...

It's pretty frustrating that the stores refuse to honor the policies posted on the website. I showed an employee the FAQ page which stated I could make an exchange by ordering the correct size online and returning the wrong size to a store, and she was absolutley baffled. Acted like she had never seen it before. She told me I could mail my costume back for a refund which totally contradicts the policy on the website. They don't accept returns postmarked after a certain date, a detail she should probably know. This is the same damn company right? Some consistency and better training for your staff would...