Gretchen's Hallmark — Local services in Winder

I shop here frequently, multiple times a month. I’ve always had great experiences until this past Sunday. Walked in to make a return, had my receipt, and items still in the original sealed package. Associate working pulled up my platinum account with my phone number and asked if I had the card that ended in XYZ. I pulled it out to tap and she very abrasively informed me she needs to see my card?? I handed her the card and she confirmed I gave her the same card that I used. I had my receipt, she could confirm the purchases on my account, and continued to act as if I was doing...

Love the store. When it came time to check out however, the store may have been shirt handed or frazzled, they didn't take people from the other lines 1st. Since I'm handicapped, getting over before some just walked...

Wonderful selection of cards and gifts. The staff couldn't have been nicer and more helpful. A...