Barberitos — Restaurant in Winder

First I have been a customer of theirs since they were in Winder (before they moved), and a very loyal to them (they have always been good to me and my family). I do not want to blame it on covid, but since the pendamic this place has gone down hill and fast. The change in management (or the lack of management), to nothing but mindless kids that don't care and really don't want to be there has taken a toll on this business. The food has been subpar and getting worse. I ordered on the app a large and medium cheese dip (medium with jalapeños), I received 2 regular cheese dips that were very poorly wrapped up with lids not on properly so it leaked out. I had to ask for more chips because they gave me a bag of chips that wasn't even a quarter full for 2 sides of cheese dips. Then I had ordered a new product on the app for dessert and they never said anything to me that they didn't have it until looked through my order and I asked about it. The cashier started to play dumb and asking everyone else there about it , till she asked a young lady that was making the burritos (she said we don't have them), but they are on the barberito's app active taking money for them but not in the store to sell. They said we can replace it with a cookie and I said no and wanted it refunded to the cashier. The cashier had to go down to the lady making the food and replace her so she could come tell me that since I ordered on the app some 3rd party app would have to refunded me my money, that I said I didn't order from a 3rd party I ordered from your app and I needed a refund. Then she gave me the owners name and number and said I can't do any refunds that he would have to, just poor customer service and experience. I can see why they are going down hill with service like that. I am manager of franchise pizza restaurant and know that your menu and pricing are in your control on 3rd party vendor app (DD,UE,GH,PM), so if you don't have something you can turn it off so your customers don't see it. Tell your customers that you can't do a refund for something that your company listed and you paid that is not for sale or don't have is theft no matter what price it was. Just a sad...

The main reason for the low stars is due to the lack of customer service, the neglect for basic food safety training/knowledge, and inconsistencies with food quality.

I usually visit this location during the week and have a decent visit. However, this past weekend when visiting with my sister, the visit was mediocre at best. When we approached the counter to place our order, Dustin just looked at us (never greeted us or asked what we would like. He just gave us a blank stare as he adjusted his face mask and hat) So I asked him to change his gloves and asked do they not greet customers anymore? He just looked back at me. We proceeded with our order.

When approaching the cashier area, the female employee (Destiny) just looked at us. So I asked her as well, "So, you guys don't greet your customers or ask how their day is going?" She just rolled her eyes and stated the total.

The only individual that had a slight idea of the meaning of customer service was a male employee with brown hair and glasses. It's baffling that as we deal with the coronavirus pandemic and make decisions whether to give our business to establishments or not, some employees come across as if they "are doing us the favor" by making our food.

If you are looking for a place that is clean, has personable staff, with hot food,...

Went to this location today 12/14 for lunch. I ordered a quesadilla for myself and a kids quesadilla for my kids. At checkout I asked the cashier if the kids meal came with a drink and he said “did you get a kids meal?” I said yes I ordered one for my kids and he said “did you tell them that?” Of course I told them that. Then he tells me that they gave them an adult portion of chicken. I don’t see how that’s my fault but I just reiterated that I told them kids quesadilla. He then angrily changed the price on our ticket while telling me that “he” loses money on every kids meal and that I need to be sure to tell them kids meal. 🙄 not sure how many times he needed me to tell him that I DID order a kids meal and I literally pointed to my children that were standing next to me when I did it. Also, the quesadilla barely had ANY chicken in it. Two of the 4 pieces only had one small cube of chicken in them and it was $7. I know how much chicken, tortillas and cheese cost so there’s no way he’s losing money on it, but that’s also not my fault. We won’t be back and this guy should probably find a position that isn’t...