Saatva — Local services in Winter Park

I went into Saatva after doing great research on Latex and Latex Hybrid mattresses. I looked at ALL the latex brands and I kept going back to Saatva. Turns out, there's a Saatva in my city. I arrived and the beautiful aroma, aesthetics and warm greeting was refreshing. The Saatva design and vibe reminds me of visiting a lux hotel. The manager, Scott, was eager to assist with our needs. He promptly greeted my partner and I at the door and engaged with us the entire time; answering all my questions and informing a long the way. As a local business owner- it was not a salesey vibe but rather they are there to educate and provide you any information you wanted. It's a no pressure experience. You either like it or you don't and that's okay. They don't make commissions so they're solely there to show you what they offer and let you make an informed decision - which I enjoyed and is different than the traditional showroom. Scott made my partner and I feel comfortable and at ease. The beds are in great shape and it's IMMACULATE; because when you try the beds, you're required to use a cover for the mattress and pillows. I liked that a lot! He went over everything. I spent an hour there and didn't feel stressed, pressured or judged. I would highly recommend paying Scott and Saatva a visit. If you're looking for a luxury mattress buying experience, Saatva is it. Needless to say - I purchased the Zenhaven mattress later that evening after trying out the hybrid. Looking forward seeing how the delivery goes and the product. Good thing is, we have a year to try it out and if we don't like it, we get a full refund or we can try a different product for just $99....

My wife and I Live in Michigan and there is not a store in our local area. We have been researching the company online for quite some time. Initially, we were hesitant to just order online because there was not a store nearby that we could see and trial the . We were down in Florida for a family vacation We made a stop in Winter Park. We decided to visit the store there in Winter Park. Our sales associate Joey was very professional, knew the products very well, and answered all our questions. He explained all the different models that were on display outlining the properties of each mattress. The store in Winter Park was beautifully presented, very clean, and inviting. Joey had indicated that the mattress could take up to 21 days before delivered. However, we received our mattress one week to the order date. In seven days we had Our mattress and powerbase. It is very hard to find great customer service nowadays. If you were looking for a new mattress and power base, I highly recommend working with Saatva. If you are in Winter Park, Florida or the general area I also highly recommend stopping in and seeing Joey. You will leave feeling very informed. You will leave, knowing that you spent your money well based on the service and the quality of the product. We are looking forward to using her new mattress. Thank you Joey for your great service and your time when we visited the store. You don’t find very many companies like this anymore. My wife and I were very happy we made a decision to do business...

Visiting the Winter Park/Orlando, FL Saatva store was the start of a great experience for us. We were assisted by Kevin who was not only professional and friendly but also very experienced and knowledgeable about the different Saatva mattresses. There was no sales pitch and there definitely was no pressure!

We needed to take measurements and make a decision as to which mattress we thought would work best for our needs and once we did so, I called the store back and placed the order with Kevin. I think this was a huge win because Kevin kept us informed of the overall process (mattresses are made as orders are received) and set our expectations that it would be delivered in 2-3 weeks. Lucky for us it was only 2 weeks!

The delivery team (both customer service and the actual men who picked up our old mattress and bed spring and set up the new) were also very professional and were flexible in their days/times to deliver based on our schedules. The two gentlemen who actually completed the process were efficient, thorough, and careful and were done in record time.

We truly love our mattress and are thankful that we chose not only this mattress/box spring but also took the time to go into the store so that we are very clear on our warranty and options for the future.

Thank you for such a great experience and product! And, a special thank you to Kevin for taking the time with us - your approach was definitely part of why we chose...