Batteries Plus — Local services in Woodstock

I took my iPhone pro max 13 in almost 2 weeks ago to get a new battery installed. I’ve had nothing but problems with my phone ever since. I’m to the point now where I am going to have to take my phone in to my AT&T store and have it replaced tomorrow. The first indicator that the new battery was no good was the fact that when I took my phone home to charge it after the new battery was installed (it was only at 53%) it took over 3 hours to charge up to 100%. Then I noticed that the supposedly new battery drained almost just as fast as my old one. So it drained fast and then took hours to charge. Then I began getting messages that my SIM card was no longer recognized. So I would lose all cell service for sometimes minutes at a time. I finally took the phone back to Bulb and Batteries to complain and was told the only thing that could be done was another battery replacement. I was not about to trust the same process again, plus I was going out of the country for travel the next day and worried I would be completely without a phone if things got any worse. I stayed on Wi-fi during my trip so didn’t notice the SIM card problem while there. Now upon returning tonight, it’s a constant problem, not just intermittent. I have no cellular service at all now. So tomorrow, I’m taking it in and just getting a new phone all together. I have used a 3rd party repair place for an iPhone battery before and it was fine and the battery was as good as new. It had been years, though. I found this place online and saw that it got good reviews. But obviously not only was the battery no good, but the installation process was shoddy and damaged the phone. Not happy at all. I would not recommend doing a battery...

9 months ago, I left a 5-star review saying, "Knowledgeable and friendly staff ready to solve problems to make the customer happy. I was happy when I left. Thanks!"

But, today, with a dead battery, I have to change this rating to 2-stars and complain.

They expect customers to somehow carry the dead battery back to their store where they say it can take anywhere from 24-48 hours for them to run tests to determine if the warranty claim will be honored. In my case, the warranty runs out in 3 more years, 2025.

But, I am told by them NOT to get my vehicle jump started because that could interfere with their testing. Furthermore, they say that it would mean leaving my battery-less vehicle abandoned in their shopping center parking lot for 24-48 hours with no security.

Since I have purchased vehicle batteries from other places and never run into such an arcane, inconvenient process to exercise the battery warranty for replacement, I feel I have no other choice but to write this as a warning to prospective customers. Do NOT buy a vehicle battery from here UNLESS you already have more than one vehicle. Because, if you only have one vehicle and their battery dies, it's not going to be easy to get a replacement.

FYI, I also called the HQ of Batteries+ and they told me the same thing. In my opinion, this policy is designed to discourage customers from exercising their rights under the warranty and should be investigated by the proper...

overpriced and the work is subpair

I'll say this they are fast though if you need your phone done within the hour.

I got my screen replaced on my iphone 11 pro max and dropped my in a puddle of water. They didn't reseal it properly and my phone got bricked.

People are going to say you're not suppose to get your phone wet blah blah blah iphone 11 pro maxs are waterproof and rated to be underwater for 30 min in 28 feet of water.

I've gotten my phone replaced from that shop in walmart and they sealed it great because I'd shower with my phone no issue.

All in all let the professionals at apple to actually replace your screen with an oem screen for cheaper and doing it right with a better warranty. Will take a little longer but it'll be worth the wait in the long run

or

go to the shop in walmart they are just as fast the screen quailty is not as create but they'll seal it right.

side review the customer service is awkward like the two kids in the front one thinks he knows it all and too cool and the other one is just following with him like a puppy. Like the talking is a lot like I want to get in and out not talk for 15-20 mins. Also the Hygiene maybe that's why I didn't like the talking because I couldn't breath out of my damn nose when this guy was talking to me with his rotten teeth in my...