DO NOT EAT HERE! Worst experience at a restaurant ever.

While I have heard excellent things about other Schnithouse venues, this franchise severely lacks both food quality and customer service.

There were many issues, though my main complaint is about the quality of food. I ordered the entree salt and pepper calamari, in which the calamari was lukewarm (which is a worry with seafood) and batter was completely falling off. It was chewy, inedible and came out so fast that it had to have been sitting around for a while. Upon letting the staff know, I was told they could make me another one. I told them I’d rather a refund as I did not trust the quality of their food. They rudely refused saying they don’t do refunds (even when the food is inedible) and all they could do was make me a new one. When the replacement calamari dish came out (again, suspiciously quickly), it was warmer but batter was still falling off and calamari was chewy - it was as if they had put it in the microwave to ensure it was warm enough.

Additionally, their menu is completely deceptive. I ordered wings for half price all day on Wednesdays, and after paying, was told that it doesn’t include the Fringe period. While this does say this on the menu, it is in tiny writing on a completely different page. There was no asterisk after the wings promotion to let me know there were T&Cs applicable to the promotion. If this were the case, I wouldn’t have ordered the wings at all as they are (definitely) not worth the full menu price.

Not only was I completely ignored by multiple staff while waiting to order (which I overlooked due to the busy Fringe period), but the restaurant was so full that customers and staff couldn’t move through the venue without asking multiple people to move, which is incredibly dangerous and inaccessible to people in wheelchairs, and the toilets were absolutely appalling.

Upon emailing the venue with my issues, they basically told me it was my fault and they would do nothing to rectify the issue, so I am posting this online to warn all other customers to not waste their money at this horrific venue!

I am not one to normally complain, but for the price I paid, I would expect to be able to actually eat my meal. Considering this is one of the few Coeliac friendly places in Adelaide that my sister can eat at, I am completely disappointed that we have to add another restaurant to the list of places we can’t eat at.

Appalling experience, do not recommend.