KFC Pacific Fair — Restaurant in Gold Coast City

Pacific Fair today KFC lunch boy what a long wait for service one service line open 10 customers waiting on there orders and we were 8th in line. I had to joke with the elderly man in front of me who kept looking at his watch and said it must of been worst on Christmas and New Years. Finally got to the service counter girl was lovely doing the best she could while x2 were getting the orders out and x3 at the back including manager. Customer service girl looked flustered on her own. (My question is why do you have managers who are always in the back area when you have product in the bin and you can see it's the service that needs attention with wait orders and service lines not moving? ) or they come out when you need a refund?. Which I ordered 10 wings however the girl gave me an option of 3,6,and 15 which I said yes not knowing that the also had a 10 piece when I looked at the board and explained to the girl can I have a 10pack not a15pack as it says on the board as you did not tell me this was available, which she said only the manager can change the order and refund, I said that would be nice. ( looking at the girl she looked more flustered by the queue getting longer and no one helping her not her fault she went and got the manager from behind.) My goodness instead of trying to explain why the change in my order the manager remarked was "No big deal" it was not for me but I noticed the line was getting longer and customers were thinking the same thoughts why is there not another register being opened? Who knows but they had enough staff to organise to open a 2nd register. I thanked the manager and knowing my had changed I requested another receipt from the manager which she replied that she would have to reprint another one ( she made it sound like it was a chore to do this as it stop the service moving? Goodness really only 1 service register open) The service girl did the best she could. It was within 3-5 minutes before the young gentleman helped out on his register from helping out with the orders from customers waiting. (service is not what it is anymore the ordering system and wait times are long and queues are getting longer and longer whys that?) (Staffing was available, maybe organisation into prepping lunch time rushes or when you have sufficient product in the transfer bin opening up registers such as a fast lane or even getting the manager to be up front to coordinate the traffic flow of customers) suggestions to make staff work more productive not see big queues and look happy and enjoy the busy periods just as much as the low volumes. (Food for thought) . Funny that it seems to be even across the tasman in NZ. All the ordering systems across fast food outlets need to be critique to make it work for the customers as well as the staff who served. Organisations and prepping of volumes need to be critique to sales hour by hour if need be to cater for customers demand. Product wise the wings were not its best since visiting in August? They looked overcooked and tasted as if it was left too long? Service I thank the young girl who tried her best and the young man once he finished his orders handing out hoped on his register to help. The manager whom I saw come up 3 times for order changes and refund would of been wisely resourceful to be up front or reposition her staff so she could be in the front. ( customers are the priority having x1 register is customers being made a priority?) Back for a visit I probably would rethink my food options of choice to eat...

I apologize in advance, as I don't usually leave reviews like this. However, I am writing this in hopes that no more victims are made and that KFC sees this and makes improvements.

This is by far the worst KFC I have ever encountered. I visited around 4:50 PM and ordered a Zinger Crunch Burger Combo and 6 Wicked Wings.

However, the staff informed me that only 3 wings were left, so I had to change my order. I should have realized at that moment...

When I tried the Wicked Wings, they weren’t crispy at all but as hard as a rock, with the chicken inside completely dried out. It felt like they had been prepared a long time ago and left sitting there.

Additionally, while the fries were crispy, they seemed to have been sprinkled with salt more than ten times. I couldn't tell whether I was eating fries or just salt.

The nachos in the burger were far from crispy, the vegetables lacked freshness, and the sauce was insufficient.

I genuinely hope they improve. I regret not checking the negative Google reviews beforehand. When I was eating, other customers at the restaurant looked at me and laughed, but it felt more like they were amused to see another victim rather than offering a friendly...

As a shift supervisor for a NSW store it really concerns me that it takes 15 minutes to get 4 combos and 2 boxed meals out and I got mine before anyone else even though I ordered last. Secondly I don’t know who is making burgers but they have it all wrong, don’t know why it went bun, bacon, supercharge, lettuce and then chicken and cheese instead of bun sauce lettuce chicken bacon cheese but anyways, also the wicked wings were breaded in the flour properly or double coated very well at that point as there’s exposed meat, breading falling off and even a feather. On a ROCC scale this is unsatisfying, even the work area and kitchen would have scored very school and I know the ROCC system very well considering I got .2 off a perfect 6HD cook score. I’d believe every OR piece would be married or blown out just by judging off the rest of my box. As a skills champion across two stores, your day staff need help, if this happened in my store people would have to redo modules. I hope my feedback reaches you and yous reach your...