Royalty Sky Hot Pot 奉天麻辣烫 — Restaurant in Hobart

Yesterday I had a meal at your restaurant and paid in cash. My total was $26.90, and I gave $27. While I was waiting for the change, the person at the counter suddenly said, “You really want your 10 cents back?!”

I was completely caught off guard by this comment. Although I ended up saying “never mind,” the more I think about it, the more uncomfortable I feel. It’s not about the 10 cents—it’s about the attitude.

As a customer, I have every right to receive the correct change. For a staff member to speak in such a rude and abrupt manner is completely unacceptable. In the service industry, basic respect and professionalism should be the minimum.

I hope you take this seriously and remind your staff to treat customers with proper courtesy...

🍲I dropped by with about 90 minutes left before closing, and sadly, most of the ingredient trays were already looking pretty bare. It was slim pickings by then, 🙁which was a bit disappointing. The dine-in area also seemed like it had just been through a rush — tables hadn’t been cleared, and it looked like the staff were a bit stretched thin. But overall, the experience felt a little underwhelming this time around. With some extra attention to cleanliness, restocking, and maybe a bit more staff support, this place could really lift its game. ust hoping for a smoother...

I just went to the restaurant on Monday 12 Jun about 6pm. There was only one lady staff at the restaurant and she cannot handle it well enough. I was asked for a spoon and water but she said she is really busy, is that the proper answer to customer? So I waited about 15 minutes, the spoon still didn’t wash and water also didn’t fill up for the guests. Everyone including me need to eat just only wooden chopstick and no free water at all. Moreover, the food wasn’t look fresh at all. I was so disappointed to pay full price to get such a bad...