AURA CURRY HOUSE AND CAFE - Indian Cuisine Restaurant — Restaurant in Melbourne

Mr Anil (Owner) please improve on your behaviour. I am no one to judge you but anyone visiting your restaurant is your customer (Athithi Devo bhav). I bet if you start treating your customer with respect your business will improve and people will provide positive feedback.

How can an owner be so rude in his response on people's feedback. Your response confirms that their feedback is correct. If you can be so rude in responses then obviously you are rude in real life where you have limited audience.

Below are the problems with Dosa Plaza and I am sure they cannot improve until this owner couple goes. What a shame that owners are spoiling their business.

No clue about customer Service

Wait time is really long and simple excuse for this by owner is - We make everything fresh.

Unwashed cutlery. They don't even give you enough tissues so you can clean it yourself.

Don't bother to serve water to customers unless asked

They have a policy of giving 3 tissues for 2 customers. If you ask for more they will give you 1 more. Not sure how you can become rich by saving on tissues. Sign of a STINGY owner.

Smelly toilets, untidy environment and very low on overall cleanliness of the restaurant. I wonder what happens back of house...?!?! council needs to get involved

Always short on staff which results in poor customer service and waiters ignoring customers' request. I saw people running at the counter asking for things and owner lady just nodding head without doing a thing.

Mr Anil and his wife thinks that Indian customer will create a scene (Tamasha or drama). Please bear in mind you are no different from other Indians. You are a King/Queen of tamasha. It is important for this couple to understand that regardless of the community people will provide negative feedback if you don't provide good service.

Customers are required to wait for hours before they get their food and they are not allowed to complain either personally or on social media. Disclaimer: Owners reserve a right to scream/discriminate amongst customers whenever they feel like.

Owner thinks that customers use social media to spoil someone else's business. Why don't you understand that you spoil people's mood by not serving them with quality which is why you get it back.

Food quality is not too bad. Mind you they can serve some rotten/mouldy food if fresh food is not available. if you complain about this they will tell you - it cannot be rotten as all other stock is gone.... as if people are interested in knowing

I believe if you are serving food to community you need to have some warmth in your heart while cooking and serving. Go and learn from temples/Gurudwaras.

I shall look forward to your response on my long feedback. By the way if you think I have nothing better to do - let me tell you I had to spare sometime for this

I would suggest this owner to get an operator for his business and take commission. If you cannot change your behaviour then change the face of your business (have someone else at the reception with customer service skills)

Thanks...

We group of 20 people with family visited this restaurant on 16th Sunday around 8.15 pm, we have ordered Pizza, Pav bhajji, Veg Manchurian and many more value of almost $400. The pizza we ordered in the beginning that we haven’t got after 50 min by the time we finished our dinner when we complain about this to lady manager she even didn’t bother to look at us or respond to us and after continuously complain about not getting pizza, the owner start yelling at us and told us that do you want uncooked pizza? if you go in pizza hut their you also have to wait for the food even he didn’t bother to apologise and run away. Furthermore, the Pav Bhajji we ordered it came up with piece glass(broken) in it, when we complain about this to lady manager she said its not piece of glass but its piece of plastic in it, so that mean piece of plastic is alright? How can these people are compromising with people’s health and safety ? does she think they can serve any sh**t to the customer and customer will take it . When customer complain about any issue they having, the owner told us ‘’ WHEN THEIR BUNCH OF INDIAN PEOPLE IN THE RESTAURANT THEY ALWAYS MAKE TAMASHA’’, this guy didn’t not only insulted our group but he also insulted entire INDIAN COMMUNITY around us. One of the worst experiences we have seen in our life and felt insulated extremely disappointed with these people. I strongly advise friends READ GOOGLE REVIEW BEFORE YOU VISIT THIS RESTAURANT AND SEE HOW RUDELY THIS GUY IS RESPONDING TO THE CUSTOMER’S FEEDBACK you won’t find such owner like him. Lastly, Sir gets some retraining from that young lady who was serving us, despite being employee how she was being polite to the customer and compare yourself with her, I’m sure if you have left bit of shame in yourself you will realise you mistake. Finally Thanks For this ‘’ WHEN THEIR BUNCH OF INDIAN PEOPLE IN THE RESTAURANT THEY ALWAYS MAKE TAMASHA’’ and you can respond me rudely, shamelessly and arrogantly as you always do to the...

At first visted often with family and friends, even suggested others to try this restaurant out due to its originality. Hats off to the uniqueness of the food you offer, but having good food is one thing but keeping your customers happy is another. Food quality varied every single visit, however one thing that was consistent was the poor customer service. You can clearly see by the trend of negative reviews that the issue here is the customer service. Yet the "business owner" gets defensive and arrogantly replies with negative comments to the reviews by your past customer. You need to understand that customer service sometime can be more important than the food you serve, if you cant deliver the expected customer service in this country, I higly suggest you take a class in hospitality. Take this as an opportunity to improve your business and retain the customers you have lost by your rudeness or disregard this review like you have in the past. Bottom line is IMPROVE your CUSTOMER SERVICE.

Reply:

No, I didnt come with a family, not that any of that matters. Nor does your pointless excuse of having 600 - 700 people which is most lilely made up like the rest of your replies have anything to do with the lack of required standard food quality or customer service your restaurant has provided. Clearly the trend with your replies to everyone doing a review is just rude and very unprofessional. No one needs to give you an explanation, if anything you need to accept the mistakes you and your staff have made and try to fix it to keep your customers happy. Stay arrogant and rude like you are now, and your franchisee will most likely shut your store down for bringing a bad name for...