Alabama Song Bar — Restaurant in Perth

I hate that this score is a 3 because honestly this place is one of my top places to have been so far while in Perth, and I will continue to go because overall I suppose my experience has been positive, but the staff here are extremely hit or miss, my first time here nothing but amazing, quiet night so the bartender spoke with us about different bourbons, recommended some based on what we usually like it was a great (not cheap) night. But sometimes you go in and it's like they want you to feel shit for showing up, "hi are you still doing food?" Receives an eye roll and a yes, then if you order the wrong thing that you didn't mind read they were no longer doing you get another eye roll and no we aren't doing that any more. It's just extremely off putting, I like a little back ally whiskey bar the theme is fun the food is while quite unhealthy it's great but when you get the wrong bartender it almost completely ruins everything positive I have to say about here. I have been 4 or 5 times while staying here and held off on writing a review because my opinion is so split, and I hoped I just caught the wrong person on a bad night but unfortunately it's shown to be almost exactly 50% of the times I have been i catch someone who is furious i have the audacity to be there and order a drink

The staff are either over worked and that needs adressing or some of them just need to have their customer service re trained because it takes a 6 star experience down to a 1. Therefore your score is 3 dragged up by the good ones, the food and the atmosphere. I will continue to recommend this bar and I will continue to go, but i will continue to hope for a good bartender and look out to avoid the ones that have caused me to question whether I should...

Will not go back after the appalling treatment I received last night. My group of friends and I decided to get a drink after dinner we were sitting upstairs listening to the great band play when the lady manger walked by, I simply asked her if they had any other snacks other than peanuts (would of bought something off the menu if it was offered) as I am allergic which I politely explained. She turned around and rudely said “ No! You’ve come to the wrong place” and walked off. My friends and I were so shocked, but we did not react to her rudeness. Shortly after the lovely female security guard came up to me asking me to leave as they believed I was very intoxicated... my friends and I only had 1.5 glasses of champagne each which we had bought from the bar. I explained to her that I was not intoxicated and simply just asking for an alternative snack as we couldn’t see a menu but they kept bringing around peanuts. I then asked if I could speak to the manager and make a complaint which they told me definitely that was possible but I would have to wait outside for someone to come down with a form. The bouncer at the door then laughed at me and told me they would of said that to get me to leave and there was no complaint form on it’s way. So by the end of all this I felt humiliated and tricked and discriminated against for simply having a nut allergy. This ruined our groups night as we were celebrating our friend being accepted into a scholarship program overseas and that was her favourite bar. Not anymore. Never again. I am exploring other avenues available to take further action against this...

Unfortunately my friend group had a bad first impression of Song Bar due to a ridiculously rude & aggressive staff member - “John” (the name he gave me) on the 11/12 Sat night. We got to Alabama Song & the place was packed so we were standing to the side deciding what to do as there wasn’t much seating at the time - John stormed over & asked us to move as we were standing near the bar entrance - we immediately obliged for him and stepped to the side. John then stormed back over & demanded we move again as we were near the kitchen serving bar (note there was no food there & there was no where else for us to practically stand in that specific moment) - due to there being no seating & John’s bizarrely aggressive behaviour we decided to try a different bar instead - we immediately starting walking towards the stairs to leave when John took it upon himself to start touching my female friend - whereby he was touching her back/lower back to usher us out. I told John that there was no need for him to put his hands on my friend, he responded “don’t tell me what to do” and began stalking us out of the bar & ran to security despite the fact that we had done literally nothing wrong, we had immediately complied with his rude demands to move, & had voluntarily left the bar ourselves without being asked. This guy was on a serious power trip & has issues thinking it’s ok to touch women without their consent - disgusting man. Sadly ruined our entire first experience here as it otherwise looked...