JOMA — Restaurant in Vienna

Our recent dining experience at Joma was, regrettably, far below the standards one might expect from an establishment of its reputation. The primary source of our discontent stemmed from the service provided by Daniel, a young waiter whose performance was strikingly inadequate.

From the outset, Daniel's demeanor was unwelcoming and his service fraught with errors. Our orders were consistently incorrect, an issue compounded by a series of overcharges on our bill. When we sought to address these discrepancies, rather than offering an apology or a prompt resolution, Daniel's response was to attempt to levy further charges. His approach to rectifying these issues was notably lackluster, culminating in a fourth attempt to return the incorrect amount of change.

What was most disconcerting, however, was Daniel's palpable arrogance throughout the entire ordeal. Not once did he offer an apology or acknowledge his repeated mistakes, leaving us to navigate and rectify the issues unaided.

It is perplexing that Figlmüller, a chain known for its esteemed dining experience, would employ someone whose service falls so egregiously short of acceptable standards. This incident has certainly marred our perception of the restaurant, and it is our hope that measures will be taken to ensure that future patrons do not endure a...

My experience at this restaurant was extremely negative, and I feel the need to share it with potential future visitors.

During a recent visit, I accidentally left my bag, which contained important documents, keys, and money. When I called the restaurant, the staff initially claimed that they had no record of my bag. This situation was highly disappointing and unprofessional on their part.

After much insistence, it was eventually discovered that my bag was indeed in their possession. However, it was missing 300 euros and a power bank that were inside. The fact that someone in the restaurant tampered with my belongings and stole my money is deeply disheartening.

When I asked the restaurant staff for assistance in resolving this issue, they flatly refused to cooperate and even declined to check their security camera footage. Instead, they simply wished me a pleasant day and emphasized that my documents were untouched.

I want to say that such an attitude towards customers is unacceptable and entirely unprofessional. A restaurant that is responsible for the safety of its customers' property should be willing to assist in investigating such incidents. This incident has left me with an extremely negative impression, and I cannot recommend this restaurant to...

Highly Highly recommend it. We have been in Vienna with my family for 3 days. So far, we have had foods only at the hotel or on the tourist areas. After a terrible experience last night at a restaurant called Chata**a in one of the popular tourist areas that charges you for ketchup for your fries, we ended up tonight at Joma. We searched it on the Internet and we were not sure how good it might be. Our reservation for 4 was at 9:30 for a table outside, but we arrived at around 8:55. As soon as we checked in, they showed us our table in the best spot of the patio with our name on a label attached to the table. So, our table was ready for us more than half an hour before we arrive. The service was superb. The waiters were polite and attentive and they did everything to make sure we are satisfied. The food was even greater, and the price was affordable. So, if you have high expectations for service and care about the quality of the food and drink, I highly recommend it. In fact, we decided to go there one more time on our last night in Vienna so that we leave the city with a good memory. I'll give it 5 out of 5 on...