Miss Saigon | eatery & bar — Restaurant in Vienna

I honestly did not want to leave a bad review. For the most part, the food and drinks were delicious, however I did not enjoy the service coming from the kitchen. The tapas we got (banh cuon and banh beo) were pretty good. The pho my friend got had an amazing broth. I ordered the bun cha gio. The egg roll and the beef was delicious. However the noodles were overcooked, and the fish sauce flavor was weak. I brought this up to the waitress, who took it back to the kitchen. The chefs refused to accept my critique, saying the noodles were cooked properly, and the traditional flavor of the sauce was intended to be mild. As someone who has grown up with these flavors I disagree completely lol! This is not a new dish to my palate. The noodles were soggy, overcooked. As for the sauce they claimed was intended to be mild, it was not mild it was actually just bland! The sauce coming with the tapas were fine which is why.. I don't understand why this dish wasn't at that same level. I typically am one to cope with a dish that is subpar, however I truly did not enjoy the way this meal was formulated and I truly think that a substitute dish was rightfully deserved. For a restaurant with reviews so high, I expect better service and treatment. I barely touched the meal at all. I asked to switch to another dish to which they refused lol! Why would I pay for two meals when I a) didn't enjoy the first and b) barely touched. Once again, the rest of the food was pretty decent, and this is coming from someone who is Vietnamese. I confidently can say I have a good judgement on flavors which make up Vietnamese cuisine. I never write reviews, I always leave things where they are but this experience truly ruined my experience, which was disappointing considering everything else was fine. I encourage reflection upon this experience without a defensive response.

I have read other reviews and responses regarded poor experiences.. the other dishes were amazing which is why I would reject any response insinuating the restaurant wouldn't be to my taste.. the dish was just poorly executed, and the response to such was just so poor for a restaurant seemingly so highly regarded.

Poor waitress like sry u had to deal w me girl like my bad fr i don't be acting like that on the regular that was truly just like astonishingly one of the worst services I have ever received, and one of the most astronomically bland bun chas ive ever...

We travelled to Vienna as a family of 5 and had a wonderful time. Everyone was friendly and accommodating. We had drinks in Miss Saigon while waiting to enter the Sisi museum. We were offered menus and asked if we would like food. We explained that on this occasion we did not have time, but we would definitely come back for food as the menu looked lovely. Two days later we returned to eat at Miss Saigon! The place was empty when we went in and we asked for a table for 5 people and we were told no children under the age of 12. I asked, "so you won't feed children"? The responce was "No". If you are traveling with children, don't waste your time making your way to Miss Saigon. It will be a wasted journey. We travel regularly as a family and have visited many cities in many countries and have never been told that an establishment does not serve food to children!!! When we said we had been offered food 2 days before and showed then photos of us in the restaurant with our children, the response was"I am not the manger" and they refused to engage any further. No wonder the place was empty both times we visited if this is the level of their customer service. We went 2 minutes down the road and had a lovely meal elsewhere 😋.

In repsponce to your aggressive reply:

It was just around 5:15 when we attempted to eat at Miss Siagon. Other restaurants in the same area had ques of people trying to get a seat. We actually said to each other "I dont think we will get a table at Miss Siagon". When we moved on from Miss Siagon, we walked past several places before finding somewhere that had a spare table. Maybe it is you that doesn't understand the hospitality industry, because everyone else was so busy they had no spare tables. It could be because they are clever enough to understand that being friendly and accommodating to families is the best way to ensure your business is busy all day. This makes much more sense than sitting in an empty establishment all day long waiting for 6pm. Also thank you for demonstrating the tone and attitude I was trying to describe...

Shocking attitude towards young family for no reason

A small vietnamese restaurant right in Vienna's city centre opposite Sisi museum Hofburg palace. Very quiet . Yet looks clean and tidy. Reasonable prices. Makes you wonder how do they even make any profit. They do not engage with their Google reviews, do not go out of their way to keep themselves busy. They refused to have our family with three young children when we returned after having had drinks there two days ago and during the first time we were invited to order food but we did not have time to dine. Second time we went different members of staff told us bluntly their food was not suited for children under 12. At that point the place was completely empty. No reservation signs on any of the tables. The staff looked late teens themselves . I asked them if their policies had only changed in the last two days . I showed them pictures of our family sitting enjoying drink and looking at the menu 2 days previously. They were out of their depth handling our complaint and all they said was the "proper" manager wasnt there. It was a complete joke. If there is a policy to only accept adult guests it is certainly not clearly communicated nor consistantly followed. It is kind of entertaining that Michelin starred establishments, places like Claridges, the Ritz welcome families with children, but Miss Saigon wouldn't. I question the legitimacy of a business which stands out like a sore thumb quiet during most of the day surrounded by other places where one has to reserve or que and wait to be seated at any time.

PS. Judging by the timing of the response (8pm) I gather you were not that busy as you managed to sit and type such a thorough draft.

Anyway, I don't have as much spare time on my hands to sit and reply as you do. So I wish you well in your new venture as an adults only...