Jazz Bar — Restaurant in New Providence

Let me start by saying I only go when Essence Band is playing as such my comments are based on that.

I love the vibes and atmosphere when this particular band plays, I love the 🍸 that Willis makes- in fact I hate when others make it as it's not the same or flavor Profile even when I ask for the same drink.

I hated their old menu- food had no flavor, sliders were dry and options were limited for those who don't eat meat.

The new menu items are more attractive and delicious, however, it is more limiting for vegetarians or vegans to eat here and if you're a chicken or fish person even then your options remain limited.

Service altogether is a 3 and that's generous because of the service I've received from the Willis and 3 waitresses whose name I can't recall.

I Come here at least 4 to 5 times a month but managers, bar tenders and a few waitresses should be taught service etiquette and they seemingly take service recovery for granted.

I've been asked a few times to leave my seat- it wasn't reserved and I was told to sit there- so the manager could accommodate hotel guests. I've had bar tenders look me in my eyes and tell me I cannot get another drink because they are closed and immediately upon my departure, others come and were served. I've had waitresses walk past my guests entirely 🙃 when trying to place an order- then they come to the table for the first time after sitting for 40 minutes to ask if anyone wants anything or we're just sitting down 🤔

Nevertheless, the band is amazing- the drinks are nice (ask Willis to make a mocktail- absolutely wonderful) and that's why I go. It typically does not attract a really young crowd but guests at times can become truly intoxicated and touchy.

If you're on vacation- I'm sure you would...

I had a great time here! The only thing I wish they had was Jon Batiste. He’s an incredible artist!! I also wish they actually had jazz music because I didn’t hear any jazz music Friday, Saturday or Sunday that I was there. But they did have some really good bands and it felt like you’re at a show. Again, the drinks were super expensive, but the service was pretty good! The best thing was super beautifully decorated and constructed bar. The whole place beautiful looks very expensive and luxury. The chairs are super comfortable and definitely relaxing, but after a few drinks, you wanna get up and dance with everybody it’s...

The entrance staff was doing a whole lot. There was a Latino dude that was very aggressive about entrance and exit and was not an excellent experience. I would recommend service training over aggression for the future guests.

But I would say Carlisa is my favorite, all weekend she was attentive and very service oriented. I appreciate when I can reciprocate the gift of service. She made the jazz bar experience exceptional despite the...