I was overcharged by $100.00 for the last scoop of Rum & Raisin and a cone…I called and left a msg for Margaritaville Bahamas cause this ice cream place is connected to them & NO ONE NO ONE has called or texted/emailed me back from the accounting dept. I left msg w an operator as I was told to do. While in the Bahamas I tried to pay w my Apple Pay at this spot because it’s cashless (right?!) but was then told they ONLY take cards at this establishment and so a physical swipe was needed. I asked the lady to hold the ice cream which she’d already prepared on a cone for me & I walked all the way back to my room at the sister property, British Colonial, & returned w my credit card…I asked for a sugar cone & told her I don’t mind paying for the regular & sugar cone (u live once -right?)…she tallied up the order & I swiped my card…as I’m going over my bank statement I find a charge for $123.75!!! This is unacceptable. I can be understanding about an expensive ice cream cone but ain’t no way I’m sitting still for this - error or not. I will be writing to Margaritaville about this...
Read moreSo this place is owned by margaritaville.. when I went in they barely had any ice cream… middle of June. Hey management .. get your shit together a place that this would sell out with the right leader every day. Clearly management needs to look in the mirror and say I’m the problem.
I had a bubble tea and some cookies.. both delicious however watching ppl walk out because they had 3 flavors available. Lost revenue.. clearly management needs a revamp letting a gem like this not be giving proper stock...
Read moreOrdered 2 bubble teas. One was listed as "Iced Milk Tea" and the ingredients were only black tea, condensed milk and tapioca pearls. The drink came tasting like coffee. When I asked, the women said there was also coffee in it. For someone who hates coffee, this is an unfortunate surprise that completely changes the flavor of the drink. Be warned if this also applies for you. Otherwise it seems like...
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