Genuinely one of the worst dining experiences I've ever had. One star is too generous for this place. Horrendous service which left three people speechless and uncomfortable opting to leave as quickly as possible and not having a chance to enjoy the view. The staff here really need to find another career or seek professional help when it comes to this industry. Hospitality? No, more like hostility.
As for the food and drink there are several places surrounding where we found much better food at much better prices, with people that actually seemed to be enjoying their jobs.
Finally, the staff only slightly warmed to us when settling the bill after discovering that a member of the party spoke Dutch, questioning her as to why she was speaking English. A very rude and discriminatory comment which suggested the level of service we had received may have been due to the language we spoke upon entering. No Covid checks done when entering either.
24 hours on this experience is still bothering me. Below average food and drinks for extortionate prices. Avoid this place of you don't want to leave with a bad taste in your mouth. Figuratively...
Read moreThis place is worth stopping in for the atmosphere alone; located in a lovely main square close to DeBurg and Bruges City Hall. We went in the spring and sat for nearly two hours, drinking beer and snacking on waffles and mussels. They have a three beer sampler, served on an adorable wooden tray on which they have a red sweet beer, a typical Belgian wheat beer, and a more hearty stout. The waffles are very good, but hey.... you're in Belgium and I do not think it is possible to have a bad waffle anywhere in this amazing country.
The service is courteous and attentive and the staff speaks many languages. However, they do not speak Spanish and I had to assist a few patrons from Mexico and Spain, which I happily did. If you are an English, German, Dutch, or French speaker, you will be fine. This is the perfect place to dine and relax in a lovely area with great views. There are many better options from a food standpoint, but at the end of the day location, location location...
Read moreDon't go here unless you want to be ripped off! We've been coming here for years as it's a beautiful room on a stunning square - but always came away feeling like they took advantage of us: hidden charges, and just niggeling things... This time,though, they went too far. I went in early in the day to book for the evening as I know it gets busy. The waiter was friendly enough during the process of taking my details, time, number of people (only 2), etc. I then asked if he would like my mobile and he very abruptly said 'No, but you'll have to give me €20 for the booking!' I laughed and explained I'd been coming for years and never had to do this before. I said they were free to do this but I wasn't, and walked out. We saw later that evening, as we walked by, they were virtuallt empty! The owners really need to investigate this - there are just too many nice restaurants in Bruges to put up with this. We won't...
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