Good Earth Coffeehouse - Chinook Centre — Restaurant in Calgary

Last Sunday, I ordered two drinks online from this location, and it was not presented even 20 minutes after waiting. Upon inquiring at the counter, we were told by the server that she purposely waited for us to come to the counter before making our drinks as she did not have whipped cream, which our drinks required. Understandable. I said okay, and then agreed with her solution to cancel my order and reorder (again online) as we wanted different drinks now. The server confirmed that she cancelled our order, I thanked her and placed a second order, and we were given our coffee drinks soon after. However, the server thought it was one drink instead of two and instead of making the two different drinks, she made a two-in-one, so specifications left on one drink were combined and put in the other. It actually didn’t taste too bad, so we told her it’s fine and no need to remake it but to please at least give us the second drink we ordered. She did, again, quite quickly. The second drink was an iced coffee with hazelnut syrup, and there was an incredible amount of syrup in the coffee. I did not want to go in for another (third) interaction of a complaint-nature, so I just said thank you and left.

On Monday, I noticed that I was charged two times. Once for the order that was supposedly cancelled, and once for the order I ultimately received. This adds up to about $30 for two coffees, which is of course not okay. I called their number shortly after this realization, and got on the phone with a server who possessed very limited English skills. I managed to get the message across to her. She first offered that she gives me her managers number, and then said she doesn’t know if that’s the right solution. As an alternative, I asked her to take my number and ask that the manager call me when they’re in. She agreed, took my number down, read it out loud for me to confirm, and that was all.

I have yet to hear from the GoodEarth team almost one week later, and when I call them, I am eventually sent to voicemail. Not...

During my visit on September 30, 2023 early afternoon, I encountered an issue that has prompted me to reconsider my choice of this location in the future. I believe it's important for the owner to be aware of this situation, as it directly affects the reputation of your business.

After placing my order with Jelica? (Filipina), I requested the washroom key. Jelica?informed me that if the key wasn't available, it meant someone was in the washroom. I patiently waited for around 10 minutes but noticed no one exiting the washroom during that time. This raised some doubts, as it seemed unlikely that someone would occupy the washroom for such an extended period.

I then approached Valerie? (Caucasian) and asked for the washroom key, explaining the situation. Valerie's response was that the washroom could be locked from the inside, and someone may have inadvertently left the key inside. This explanation didn't align with my observations.

What further concerned me was that shortly thereafter, Jelica? accommodated a Caucasian lady with the washroom key. This inconsistency in handling requests gave the impression of unequal treatment based on ethnicity, which is unacceptable.

I also asked Valerie why Jelica had the key, and she mentioned that it was a spare key left by the manager. When I requested to speak with the manager, Valerie informed me that the manager had already left immediately after dropping off the key.

I learned their names because I asked the...

I usually go to this one location at the Chinook mall and there is always an Asian lady who is extremely kind and polite. I went today and there was a white girl. I ordered a large mocha and since the coffee was very hot, I couldn't try it right away. I walk towards the food court to order some food and when I tried the coffee, the milk was bad. I almost threw up there. I came back after I got my food, about 20 min and explained the situation calmly to this girl. She right away became defensive and rude. Her face changed as if I owe her money, saying I left about 3 hours ago even though I just went to get food from the food court while my drink was cool enough to drink and came back. I mentioned to her she was lying and that I bought it not even 30 min ago and showed her the drink was full and still warm. She mentioned "I had a long day and many other costumers so what do you want". What kind of ridiculous response is this for costumer service? I asked for the manager's number or somewhere I could report the issue as she was very rude and she said they don't have any number. I ended up getting my money back and left the coffee. When I left, I hear her talking about me with her coworker. I am seriously wondering about what kind of training for costumer services management provides to their employees for allowing this to happen...