Domino's Pizza — Restaurant in Greater Strathcona

After my experience tonight, I'm done with this location. I've always considered Domino's to be the best of the fast food pizza options, but this location has been terrible since opening. It's a shame as the previous 109th Street location had ample parking, quick service, and never once made a mistake. This new location however, has been a mess since it opened. There's almost zero parking available, so good luck if you want to do pickup. In addition, they seem to be skimping on toppings as there are barely any in addition to very little sauce and cheese. It seems like they've also decided to double the size of pizza crust edges in an effort to save on toppings (aka, enjoy that 1.5-2.0" perimeter of dry dough now). The final straw though, was my order tonight. I placed an online order at 7:48 for carry out with a ready estimate of 11-21min. I split the difference and showed up 16min later at 8:04. When I arrived, I was told my order wasn't ready. I indicated that I was surprised by that as most orders were ready in 10min or less, plus my name wasn't on the display board for orders, so perhaps they should check if everything was ok. I was told that my order was already in the oven and would be ready in a few minutes. About 7min later I got up to check again. A different employee this time checked for my order, indicated that it wasn't there, and when I mentioned that I wasn't on the display board she said that my order was definitely in the oven and that I just needed to be patient. 13min later (20min after entering), I checked to see if my order was even coming. A third employee told me that it was probably ready, checked, found out it wasn't ready, then came back to question whether or not I had actually placed an order. I showed him my email confirmation and he went back to check, and not 30s later came back to indicate that my order was close to being ready. Approximately 2 minutes later this same employee came to talk to me to let me know that there had been "an error in their display system, and my order had not been seen." I was told that they were just now working on my order and that it would be available as soon as possible. It's worth noting that they never admitted to making a mistake or apologized, just indicated that an error had happened. I was offered a free pop as compensation, which I declined. I finally received my order at 8:36, so 48min after ordering and after 32min of waiting in person. This was for a single medium pizza. In the time that I waited, over 40 orders after mine were completed (they call out the order numbers when ready). Upon receiving my order, the manager who delivered it apologized but still only offered a free pop as compensation. I indicated that 32min of my time was worth much more to me than $1-2 of free pop. She had no response and didn't attempt to offer anything else. In short, several employees lied to me indicating that my order was already in process, several employees dismissed my concerns and made no effort to look into my order, this location ended up wasting a lot of my time, and in the end I just got a below average pizza that I received no discount for. Take your...

My recent visit to Domino's Pizza on 109th Street was truly exceptional, and I can't help but highlight a few additional noteworthy aspects. The ample parking space provided for customers deserves recognition. In a bustling area, finding convenient parking can be a challenge, but Domino's thoughtful provision of ample parking space made my visit hassle-free. This customer-centric approach reflects their commitment to ensuring a seamless and enjoyable experience for patrons.Furthermore, the restaurant's consideration for students is commendable. The great deals on offer extend beyond affordability, specifically catering to the student demographic. Recognizing the budget constraints often faced by students, Domino's has crafted deals that strike the perfect balance between quality and cost-effectiveness. This thoughtful gesture further solidifies Domino's Pizza as a go-to spot for university students, making it not only the best pizza chain in the area but also a budget-friendly option for those pursuing their academic endeavors. The restaurant is also clean and the staff were so friendly and smile all the time. In summary, my recent experience at Domino's Pizza on 109th Street was enhanced by the provision of ample parking space, showcasing the establishment's commitment to customer convenience. Additionally, the tailored deals for students underscored their understanding of diverse customer needs, further establishing Domino's as a standout pizza destination in the university area. I look forward to more enjoyable visits, appreciating not only the delicious pizzas but also the thoughtful amenities that make Domino's a...

This was the stupidest experience ordering pizza. I ordered the pizza around 1:00am (they close at 3:00am), I took a bit longer than expected due to some delays and got there around 2:30, I expected them to have made the pizza already and just have it left out to be cold, WHICH I AM FINE WITH. Got there, store seemed closed and doors locked. Lights off except for one in the office or back area. Knocked and kept getting ignored by the worker or manager.

He finally opened the door and I asked where my pizza was, he said we threw it out because you took too long and we don’t do carryout after 1:00am.. where there was no indication on their location on Domino’s (which i had seen this on some other locations, ie, pickup till 11:00pm, delivery till 3:00am) but on this one there was no indication of no pickup after 1:00am.

I proceeded to ask him what we could do, he said we’re closed to carryout, and I asked where the pizza were, and he pointed to the lid of the garbage bin where he had “left for the homeless” not even suggesting we could take our pizza WE ORDERED.

This was a truly pathetic and embarrassing experience for Dominos, I’ve always been a fan and always talked highly of it. But I think this will be a last. Do...