Restaurant rant: I saved and saved for my daughter and I ( and we brought her friend) to take a one night mini holiday stay over in Halifax. We chose the Keg restaurant tonight for dinner and had the worst experience ever!
My 3 applies I chose for my main meal were just "okay" .. not worth it. Ava had the baby back ribs which came with fries but we substituted for brussel sprouts cooked with bacon. She had completed her ribs and dinner (with bones all going to a side plate as she ate) so I had a few bites of her leftover brussel sprouts dish. I started crunching a few times on something hard... assuming it was crispy bits of bacon I crunched a few times and felt something was wrong... I decided time to investigate.. I pulled out 4 small fragments of bone! NOT bone associated with big thick bone from ribs but small fragment size like chicken bone. I did keep one piece of this should I need to prove it.
I chipped my back tooth and felt instant ache!
I told the waiter and gave him the 3 of 4 bone pieces and said "I'll be sending The Keg my dentist bill". In no way was I rude or belligerent. It was more matter of fact but knowing this would be hard pressed... Keg won't pay and I new this so I was pissed knowing I now have to save for a 400+ dentist bill but did not take this out in any way, shape or form on my server. I have witnesses to this.
He sent the manager over, after some time, she said this was not their liability and no claim could be made as the dinner was served with a dish that had bones so no proving where this came from! Did I mention they were small fragments? Rib bones are big and thick and these were IN the brussle sprout mix.
Anyhow, I didn't argue but simply told her where they came from. She left then came back and I advised they may want to "check" that batch cause had Ava or any child choked or cut their throat or mouth then what? Not a liability...
She continued at that point to be condescending to say ...twice...."I'm trying to apologize but there is nothing I can do" as if I was arguing with her! I wasn't! I even asked the girls after she left the table...."was I arguing ...?" they said not at all and tgat they recognized she was just rude.
It took forever to get our bill after completing our meal ...
Not even a discount! If your food is served cold or in any way, shape or form dissatifying at our restaurant we, at the very least, discount if not comp the meal.
I still tipped 20% on my $176 dollar bill for 1 adult and 2 11yr olds! It wasn't the servers fault his manager was insufficient and unprofessional to say the...
Read moreWent for a 6 year anniversary dinner with our 2 kids(2.5yr and 6months). The wait was estimated at 30-45 minutes but only ended up waiting for 10-15 minutes. Ordered 2 appetizers(scallops & bacon and Garlic Cheese toast) and 2 main course meals(keg classic Baseball Top Sirloin) and all of the food was delicious. The complimentary bread came out as if they had just removed it from the oven, the scallops & bacon were perfectly paired and the garlic cheese toast had a great herb taste mixed with the cheese. Both of the Baseball Top Sirloins were cooked medium rare and had no burnt edges and had the right amount of spices for added flavour. The steak came with sautéed mushrooms(which I gave away as I'm not a big fan of sautéed mushrooms), a roasted red pepper and some green beans, both of which were delicious. The sides chosen were French fries and they were crispy with just the right amount of salt. The server was extremely kind and patient with our daughters noises as we were trying to order and she even interacted with them individually to given them some extra attention. A few other servers in the area also stopped to see the girls and ask about them. Overall, I think this was my best experience yet at The Keg and even with the 15 minute wait(we went at 530 so we knew there would be a wait) it was definitely worth it and would highly recommend going if you...
Read moreService was great! For a party with 30, it was a great experience. My personal experience was superb. Billy Miner Pie is a "MUST" have. Words cannot describe how good this is. I recommend starting with this dessert first. We tried different appetizers. The Baked Brie was gooey throughout. Slightly salty for my taste, but everyone at my table enjoyed it. The Crispy Cauliflower was an out-of-body experience. They managed to make Cauliflower taste amazing. Tuna Tartare was uniquely flavorful. Calamari was good, extra peppers and it would be a star. Baked Garlic Shrimp was not missing any garlic AT ALL! The Lobster Bisque was a little of a let down for me! I was hoping for some lobster bits in the soup. The scoop of sour cream and broke the consistency a bit apart. With no protein or crunch aspect to the soup, it was a bit ordinary for a bisque. The Peppercorn New York Strip with the Blue Cheese Crust is will be my choice again and again and again! The vegetables were cooked to PERFECTION! It was Perfect PERFECTION! I opted for the Mashed Cauliflower for my side dish. All around, my experience was amazing. There were some overcooked dishes, which altered the overall experience. If the service outshines the food, I will give it a 5 star. In this case, it did. The KEG Downtown has some superb wait staff. ✋️ Well Done. We...
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