Yank's Old Niagara Bar & Grill — Restaurant in Niagara Falls

I can't believe this restaurant has good rating!! You guys wouldn't believe what myself and my family experienced here! On August 18, 2020 at approx 7:30 PM, we went to a few restaurants before this one to dine with my niece who is 7 months old, but we realized they were all busy so we saw Yanks and thought, oh this place is empty why not try it out and enjoy our evening. We sat at the patio. The waitresses (did not get any names) were extremely nice in the beginning so we thought perfect! We ordered wings, nachos, fries and beer and advised the waitress that we would like the Nachos before the wings so we can enjoy it with the beer she said no problem. It is evening at this point, so the sun went down and it got colder. Remember, my 7 month old niece is with us. So we asked if we could sit inside they told us we're not allowed unless it's raining. FIRST OF ALL, who's rule is this? Because last time I checked, we can dine in at any restaurant now with the limitation of 50 people. So after explaining that we have a baby with us and the restaurant is empty, they agreed to let us in. The wings and fries comes after 20 minutes, but no Nachos. We told her to cancel the Nachos as we ordered it with the beer not the food, and she said oh it was never charged. (HUH!?) We begin to eat and my sister and brothers wings were too spicy (they ordered Mild but they brought out Medium because the waitress said here you go Medium wings, oops! I meant Mild) so my brother tells them it's not busy here and you got our orders wrong, we are hungry and the Nachos never came so we don't want to wait too long. The waitress never apologized and started to give us attitude, so we decided not to eat and just pay for the beer and fries and leave. The other waitress says just pay and leave since you want to be rude, we said what kind of a customer service is this? DO YOU WANT TO KNOW WHAT THIS GIRL SAID!? "I think after this you guys should go home since you're so concerned about your baby getting cold, just stay home" like WHOOO says that in a restaurant facility? UNACCEPTABLE. Nobody has the right to say anything like this to a PAYING CUSTOMER. It was as if we were begging them to serve us. HORRIBLE EXPERIENCE, I WOULD NOT EVEN ADVISE MY DOG TO COME EAT HERE. Not to mention, the chicken wings tasted terrible. And this is Niagara Falls, so usually there are tourists here. LOL CANADIANS ARE SUPPOSED TO BE NICE, BUT I GET BETTER CUSTOMER SERVICE IN USA. 0/5 Stars for this...

Food: Burgers: 8/10, there are large, juicy and delcious, not the best ive ever had but definately up there, the real bacon was a hit~!

Fries: they were frozen not too much appetzing unless you add a ton of salt

Pizza: they say they compete with Atinca's, NO WAY~! THEY CHARGE YOU FOR EVERYTHING ON YOU PIZZA, INCLUDING THE CHEESE ($3.00), i have never been to a resturaunt that charges for cheese. plus it was either over cooked, or they used old cheese from the way it came out. definatly not up to par, Cici's makes better pies and for only 5$ too. instead of the minumum 15$ for their pie

Wings: very little sauce, and flavor, we had the medium. juicy but once again not over the top. was not impressed after reading previous reviews

Mrs. Abbru’s Mexican Cheesecake : Definatly Worth getting, I am not a fan of mexican food and i ate these liek they were going out of style. it was great. probably one of there best items on the menu~!

Atmosphere: quiet, right in the heart of Niagra. Pub style inside and reminds your of your own local drinking hole when you walk in. friendly service and reasonable prices (minus the pizza which they charge you for cheese~!!!)

would go back again and recomend only for there burgers and...

I loved the location and the layout of the place, but there was something missing. Maybe it was the pool table that obviously used to occupy a corner of the establishment, maybe it was the fact that we were there at shift change mid-afternoon on a Saturday, but the place didn't seem very busy (I counted 14 people in three groups). Add to the fact that it took nearly an hour for a dozen wings and a burger to arrive at the table, but I didn't get an authentic vibe from the place. When the manager took over for the bartender at shift change, he had his back to the room the whole time, it took a while to get his attention to bring the bill. I'll grant them this, the wings were huge and obviously homemade, not store bought, and the burger and fries were ostentatious, but the level of service was low when you consider this is a world-class tourist destination. I'd like to come on a weekend evening to see how this place functions as an after dark pub but I wasn't inspired by what I saw on what was clearly an off season, down-time period of the day on a Saturday. If you're world class, you'd be world class 24-7-365. This...