What was meant to be a happy Sunday brunch turned out to be a sacrilegious experience that'd disappoint any decent chef in the food industry.
Decided to come for brunch today, it being my 5th time at this restaurant. From a personal experience: Service and food is equally spotty here on a normal basis. Some days, they have good staff, but horrible food and visa versa. Today, both were in the dumps. I had the Benedict Coco, which our waitress raved about. It sounded good: Your typical eggs benny but with sautéed mushrooms, spring onions and melted gruyere cheese. What arrived on the table was not what I expected.
Everything, from the toast, the home fries, to the eggs was all burnt or overcooked. The hollandaise sauce was thick, clumpy and curdled. After tasting it, it was a disappointment to find out that it's from a powder, yet our waitress advertised that the kitchen makes it ''...fresh everyday!'' False advertisement much?? The home-styled potatoes were burnt and bitter, with too much paprika on them. As for the eggs themselves: I asked for soft poached eggs; I was given hardboiled eggs that lacked the shell, to put it simply.
Whoever was in the kitchen today either lacked passion or simply didn't care. For the food to be burnt and over-spiced, the cooks aren't tasting or watching their food. For plates to have food that looked dismal and overcooked without any visible appeal, the expediters/wait staff aren't paying enough attention. The only courtesy from the waitress was a simple ''Sorry about your experience'' and otherwise still getting a full bill. Overpriced menu for mediocre service and...
Read moreBack in the day I raved about this place. The last 4-5 times we've been. The food wasn't even hot. Barely warm. :( The only thing that saves this place right now for me, are the few servers that work there. Whom are so delightful and Rock at their job. It's the only thing that makes me come back. Also, they got my order wrong today where they gave me sausage instead of bacon. ( I wouldn't expect a free meal for that or even a 10% discount on my next meal) No problem they said. Coming back with the bacon. But, wanted to take away the 2 little sausages they gave me in error. I said no. Lol. (Was an insult) Why would they want to take it away? They're just gonna chuck it anyways. Right? Let the customer keep it and do what they want with it. It's all little things....but little things add up. I said to my Son this AM. "When you complain (Not every complaint - valid ones )about a service or food at a restaurant. They should give you at least a 10% coupon. It will get the customer back in the store for one more round." As a society we are cheap and will go back even for that 10%. When a customer is dissatisfied and not compensated. A company/restaurant risks the chance of losing that customer for good.
My primary concern lately is the food hasn't even been hot. Its not just me complaining. My whole family goes there on seperate occasions with different ppl. and all agree. They need to take a complaint more seriously and serve...
Read moreOur breakfast for 2 adults and 1 child was $63 with tip. Seems like a lot considering half the food on our plates was terrible and/or cold. Like others have said there is one waitress handling everyone. 20 mins before we were offered drinks and I never did receive the water I continued to ask for. I ordered the Florida special which includes a poached egg on an English muffin with ham and hollandaise. The hollandaise was so thick it was chunky and tasted like nothing. The English muffin was clearly out in the toaster still frozen and tasted like it was. My spouse's scrambled eggs were liquid eggs poured into a frying pan and left to cook then cut up to resemble scrambled eggs. The hash browns are good but they definitely use them to fill your plate to make it look like more food than it is for the price.
The toast was half buttered, they cut the slices down the middle and the butter was literally on one half of the slice while the other left dry. Since our toast arrived 7 mins after our meals the toast itself was cold and limp like. I suspect it was also in the freezer prior to toasting but it at least didn't taste freezer burnt.
I won't be back and the only reason I gave two stars is because the place is beautiful. Would just be nice if the service and food...
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