New York Fries Midtown Plaza — Restaurant in Saskatoon

I visited Midtown Mall today, and my daughter ordered a Medium Butter Chicken Poutine from New York Fries. Unfortunately, the experience was disappointing. The gravy served was noticeably less than what we have received at other New York Fries locations. Having ordered this dish multiple times elsewhere, we immediately noticed the quantity and quality were not up to standard.

When my daughter asked for a bit more gravy to balance the dish, she was informed it would be chargeable. I then accompanied her to show them that the poutine was nearly dry, and the quantity of gravy was clearly insufficient. The manager came back and offered $10, but I made it clear that this was not about money—it was about service. To emphasize my point, I offered back $20 as a tip despite the poor service.

The issue was never about the cost but rather about how customers are treated. I was not asking for free food, nor am I a beggar looking for handouts. It’s about fairness and basic customer service. I understand that working in a busy mall can be frustrating, but staff should recognize that not every customer is the same. A little courtesy and understanding...

Yesterday, I ordered a Large Fries. When I asked for 2 sachets of Cajun Seasonings, an employee named ARSHDEEP denied it very rudely and told that they can only give 1 Cajun Seasoning per order. That’s not the problem, the problem is she denied very instantly and so disrespectfully even before I could complete my sentence. I’m ready to pay but at least ask me. There’s no issue of paying $0.50 for a $16 order but you have to inform customer about the policy politely and give them an option to pay. She just ruined my whole mood for 50cents. New York Fries need to train the staff on how to speak...

As a fellow mall employee I feel extremely taken advantage of as I come here few times a week on lunch and I always order the works with cheese curds instead of the cheese cause as it makes my stomach upset and suddenly after 8 months I’m being charged nearly $2 for half a scoop of cheese curds (mind you for a regular size I always get 2 scoops with the regular poutines and when I substituted. When I mentioned they told me that’s the portion size now… I won’t be returning if I’m being scammed for ingredients I’m not receiving. All the poutines cost the same. Why is there a...