e11even — Restaurant in Toronto

We went to E11even yesterday before the Leafs game. I've been several times before but last night was the worst service we've experienced. I included a note in our reservation about going to the Leafs game which started at 7. We were given menus when we sat down but waited to meet our waitress to get a drinks ipad. The ipad didn't work, so we asked for a replacement, she brought back the same ipad. We waited 5 more minutes before we got her attention and asked her to replace the ipad again. It took over 15 minutes to order drinks. We ordered a bottle of wine and the sommelier kept it behind the bar on ice. After out first glass, our glasses sat empty for ten minutes and we asked twice to have our wine refilled. The waitress looked at me oddly when I asked her to just leave the bottle at the table (not ideal since it was white wine). We ordered food at 6pm and unfortunately the last main dish, which two of us were sharing arrived at 6:50pm (the game starts at 7). We asked for waters three times before actually getting them. Finally, we asked for our bills, and she brought a single cheque. We then had to wait for her to split the bills and return at 7:05pm. We were taken to the game by friends and I suggested the restaurant, which turned out to be quite an embarrassing suggestion. While I can appreciate it's busy, the staff needs more support. I would normally give feedback to the manager, but we were so late, I didn't want to waste more time. While the food is still delicious, it's not a cheap spot (our bill was $270) and the service was so disappointing, I likely won't return...

I have been thinking all day about how to express my gratitude to the staff at e11even. 5 stars isn't a high enough ranking for what my friend and I experienced at this restaurant yesterday but since it is the highest google reviews has to offer you get all 5 stars and deserve each and every single one.

Yesterday, my friend and I were going to the P!nk concert. Due to some unfortunate circumstances, we were not able to get in to the concert so decided to go to e11even for the first time to have some dinner and make a night out of it.

When our hostess (who I wish I could remember her name) learned about the events that had unfolded earlier she talked to the General Manager, Gavin. Gavin personally came to our table and absolutely made our night. He didn't really need to do anything for two complete strangers but he went out of his way to make sure we had a night we would never forget.

Everyone we talked to from the somalier, to the expediters and the waiters were so kind and genuinely nice people.

And well I could talk about the food all day. The Filet Mignon was one of the best I have had in Ontario (and I eat A LOT of steak). We tried the Crab Cakes, Calamari, Lamb Chops and the Bacon and everything was absolutely to die for. Their wines were very nicely curated aswell. Surprisingly for someone who really enjoys German and French wines I loved their Ontario picks.

I can't thank everyone at e11even enough for the incredible experience you gave us. I am 100% now a fan and will be a repeat customer for many years to...

DO NOT GO THERE!!! This must be the most arrogant and superior restaurant there is out there. you will eat overpriced food with people who dress all uptight and and treat people awfully. If you are a loving person I would STAY AWAY!. I had a layover with my daughter in Toronto And we went to the city to go eat something and try to have a nice experience. As soon as I walked in there was a man standing there in a suit possibly the manager and two ladies one very rude blonde one, the man in the suit gave us the rudest look in fact all of them did. I didn't have a good feeling about this. It's not how waiters greet customers last time I checked! But wait it gets worse. She then unpleasantly said ok I can seat you over here, all the way in the corner in like a waiting area . Where you wait for tables ! The restaurant was literally empty it was barely lunch time!!!! And there were tiny tables lower then my knees in the "seats" she sat us in !!!!' How are we gonna eat this overpriced food properly in seats like this ? I just told her we will just leave its okay and she just said ok rudely and couldn't wait for us to be out the door. Such big headed and heartless people. I don't know why they discriminate like this . Maybe they don't like kids in the restaurant but why not just inform that then. I WOULD STAY AWAY plenty of nicer restaurant around with less conceited people. I like to be in a relaxing loving environment Opposite what they got going on over there *barf and YUCK! Again...