The steak was perfectly medium rare as asked, cannot complain about it. Although, the service was truly and utterly disappointing. This was my first experience in a landing group restaurant and although the food was okay overall, the staff was completely unwelcoming and inattentive. The two of us came to celebrate a relationship milestone. When we walked in the two hosts at the front didn’t greet us, they were busy conversing and I had to wave and say hi to get their attention. That was nothing compared to the 25 minutes we spent waiting to even be greeted by our server, she was nowhere to be found. After the 15 minute mark, we started to look around for our server, and I personally made eye contact with 4 workers who either just stared back and didn’t do anything or question why we were seated with no food or no service, or LITERALLY made eye contact and turned the other way as if they hadn’t seen me. (Happened twice) My girlfriend even made eye contact with the host who seated us and she looked back and didn’t think anything wrong of us seated for all that time without even asking anyone why we hadn’t been seen by a server yet. 3 servers were at the bar chatting and watching the Argentina-Canada game, completely oblivious to our presence, nobody seemed to care or know we were there despite being seated by the hostess 20+ minutes prior with nothing ordered or given but menus. Finally, a server with tattooed eyebrows shows up, lidded eyes and speaking slowly as if to avoid slurring. I don’t want to make any assumptions but considering her mannerisms and her completely neglecting us in presumably her section…well you know what it seemed like. I thought that was the end of it, but our food took another 30 minutes to arrive even though they weren’t very busy and our server probably knew we had been waiting for so long already. I understand that in relatively nice restaurants like this, dishes are made with care and to order, but by then we had waited an hour. Eventually I got my Steak and Shrimp, and she her Steak Frites. Now for the cherry on top, the steak was nicely done to medium rare, but admittedly it was a little bland. About 2/3 into finishing my meal, I got curious and checked the menu only to find out my steak should have come with the ‘house-made demi glacé.’ My girlfriend got hers but I assumed mine wasn’t supposed to come with it until I confirmed on the menu posted online that it should have. None of the chefs, and neither our server caught this. I didn’t even bother mentioning it to her at that point as the meal was practically done. Albeit lacking the glacé, the meal was not bad. Although the work ethic of the hostesses, the servers, the bartenders (who also ignored us) was honestly really disappointing.