Union Chicken — Restaurant in Toronto

What a Clucking Disappointment (2/5).

I’ll cut this story short for those of you who don’t have the time. Save yourself the money and go to McDonald’s for a McChicken instead. It’s tastier, cheaper, and won’t give you a coronary after the second bite.

But for those of you who have 5 mins to spare, where do I even begin?

I know! Let’s begin with the service (1/5).

The manager greeted us at the door and sat us down. After 15 minutes of radio silence, low and behold, she came back. Now I’m usually not picky when it comes to wait times, I worked 8 years in the food industry, I get it! But…there were only three tables…and she spent those 15 minutes talking to her bartender. Anyhow, after 15 minutes, she took our order. After another 20 or so the appetizer came, yay! We killed the app and water in 10 mins and placed them both side by side so she can take them away and hopefully get us some water. Another server came 10 or so mins later, took the app plate and dropped off our mains. We didn’t even get a chance to ask for more water before he walked away. Granted maybe I should have gotten his attention, but to be fair, it was obvious that we had finished our water. 20 mins later and still no signs of life. Well there was life, but not anywhere near our table. Our server, who we found out was the manager, spent most of her time trash talking to the bartender and another costumer, about costumers who came in earlier. We didn’t want to disrupt her very important business, so I went to the convenience store around the corner to buy some water, which would turn out to be my best purchase of the night. Overall they came to our table a total of four times: 1) to take our order, 2) to drop off our apps, 3) to drop off our meal, and 4) to drop off the bill. Not once did we get a wellness check, asking us if we needed anything else or just to check on how the food was.

Let’s move on to the food (2/5).

Just like the service, the food was mostly soulless (Aside from the app).

We got some chicken bombs (glorified boneless chicken) to start. They were a bit greasy, but hey it’s a fried chicken place, if it’s not greasy something isn’t right. The sauce was great and the chips it came in were pretty nice. Overall, if we ended the night there, I would have given it 4/5. But boy oh boy do I wish that we would have ended the night there. I got the buffalo chicken sandwich and my wife got the peoples champ poutine. The burger was a literal bomb of grease. Remember when I said that if it’s not greasy it ain’t right? There is a limit to how much grease is acceptable and that was not it. Every bite was like biting into a little bomb of grease that exploded in your mouth. I had so much oil in my system that by the end of the night the oil tycoons were looking at me with hunger in their eyes. It was absolutely disgusting and the chicken on my wife’s poutine wasn’t any better.

Now, the portion sizes were big, which in any other case would be commended, but the fries were so heavily salted that after three or so fries, my body began to shut down from lack of moisture. Ever see that SpongeBob episode were SpongeBob visited Sandy’s place and was dying of dehydration? That was us. Remember, we finished the water by the time the apps came by!

For the first time in a long time, I left my plate half full. (Sorry mom, but if you would have been there you would have understood). The poutine was alright. Nothing special or exciting, I’ve had better and I’ve had worse. But truthfully, for the price, I expected better quality than a cafeteria poutine.

Aside from the trash talking of costumers and the managers loud conversation about personal business with the bartender, the atmosphere was great! (4/5). It felt rustic and homie and had great potential. Perhaps if they retrain their staff and change up their breading to not absorb so much darn oil, this place will be the biggest hen on the block. But as of now they’re outshined by literally any other chicken place, including KFC.

2/5 stars. Let’s all hope this chicken clucks it...

The sandwich was horrible!

Wait, hold up....let me process what just happened!

First, this was my second option because I wasnt feeling tacos which was next door...hmm chicken? Cant go wrong with that (well, you can but, i digress).

Union Chicken?? Okay?

Must be named after where its located.

Menu: chicken sandwiches; seen that before...fries, coleslaw, blah blah blah.

My thoughts were rudely interrupted by the sound of what I would later know for myself, was wonderfully crusted fried chicken scraping ALL sides of the container BEFORE it hit the bread!

Uhm, say whaaat...It didnt even fit in the container?!! My mouth dropped as i stared in disbelief at what just happened!

The understanding employee asked, "Whats wrong?!" I was like "Wait, is THAT whats going in MY sandwich too??!" She laughed cause she saw the bewilderment all over my face but said "Yes!"

Immediately turned back to the lady taking my order and just said...I WANT THAT, pointing at my new food crush being prepped for someone else...and make it extra juicy please!

For those that like their sandwiches all neat an pretty wouldnt understand the sheer joy of eyeing the bottom of the container where all the melding flavours, juices and extra food droppings of ur sandwich had dripped and have been marinating while the actual sandwich was being scarfed down.....(This isnt mcDon*s where dried up lettuce and processed sauce is left behind when u close ur container, tossing it while praying u at least have a chance to get home before u explode, no.) I, knowing this, took out the fork that was meant for the lighlty salted shoestring fries and proceeded to empty the container of all that goodness...no man gets left behind!

As I said, the sandwich was horrible....horribly good 😉🫡!

Thanks, DJ

Oh, the review: Apparently an express location that sacrifices nothing except some menu items. Well positioned down the hall from Decathalon, TTC, GO Transit and Scotiabank in Union Station Terminal. Serving the lunch crowd, theyre extremely effective at getting ur order up especially to time-crunched lunch-goers. Seating is available but shared in a typical foodcourt setting..get there early if you have the time to sit. Fantastic food...

Edit : Manager told me to email her , she was sorry for my experience. But she never made it up for me ...just a PR stunt ! . Still disgusted by this experience. Manager just respond to review to make it seem like she was apologetic.....but was not. Disgusting to say the least.

Horrible, Disgusting, Disappointing. Winterlicious Customers be Aware !!! So my friend and I visited the Union Chicken ( Toronto) branch. We indicated we were there for Winterlicious. We were placed in one of the boots and a waitress came to serve us . We told her we wanted the Winterlicious menu. There wasn't any at the moment but we knew what we wanted . 45 minutes waiting, until our appetizers came .... ( sodium overload ) but we were ok , let's wait for the main menu item . We ordered the chicken sandwich with fries .OMG disgusting!!! Now I understood while we waited this long for our food. This was left over burnt leftovers , no chicken , but the burnt breaded remnants or battered crumbs . The FRIES disgusting as well hard , dry , refried bits of fries that looked like leftovers brought back to the kitchen . Truly disgusting. The price $62 was what we were charged for food that should have been thrown in the trash rather than re serving to customers . I felt like I rummage through trash and got the left overs , crumbs , horrible taste , disgusting and hard to stomach remmants . Naturally when I went home I had stomach problems and felt sick the entire night . This restaurant, more so the kitchen staff should be held responsible. Health Canada need to make a...