Pita Lite Shawarma — Restaurant in Toronto

Worst customer experience I’ve ever had.

I’ve never been one to complain about this before. We all have bad days- I get it. But whoever was working the King St location on July 26, ~11pm gave me such a bad experience I’ll never forget it.

After mentioning my order (which was TWO rice plates and ONE fry plate) 3 times he walked around like a chicken without a head, putting 2 orders of fries into the fryer.

After trying to explain to him that it appears he put 2 orders of fries down despite me only ordering one, he then repeated “you ordered two fries”. After clarifying that I did infact say rice he said “sorry man I already put it in… I don’t wanna waste an order”.

After trying to reconcile with him, he simply REFUSED service unless I accepted the 2 fry orders, as opposed to the order I actually made.

His best suggestion was that my girlfriend get the fry order so I wouldn’t have to walk out with 2. I couldn’t believe my EYES.

Then when paying he said, once again, “sorry bro thanks” then I paid $50 to eat two portions of the same meal and left. Absolutely unbelievable.

I used to frequent this location but this poor interaction turned me off the chain entirely. I will not be going back, there are too many alternatives that actually care about the customer receiving the order...

Probably the worst shawarma I've had since before the pandemic started. I'm angry that I paid $15 after tax for this meal.

The chicken was chewy and full of massive pieces of fat (it came out of a tray and not directly off the spit, which wasn't being used for chicken or beef/lamb), with burnt pieces scraped off the cooking surface put in with it. I had to spit out almost every other bite. Sauces on top weren't anything special. Salad was a bit of iceberg lettuce and a tiny piece of tomato or two, with some bitter olives included - closer to a greek salad than anything else, but even saying that is stretching it. The potatoes and rice were fine, but that's the bare minimum.

Most places give you hummus, toum, or something on the side to add to the flavours, but I didn't get any of that. I guess that's where the "Lite" part come in...

A coworker had a different experience, so maybe I could try this place again in the future, but it's definitely going to take a while for me to forget the memory of this...

I am a big fan of shawarma and even of Pita Lite locations, however this one has disappointed a few too many times for me; this weekend being perhaps the final straw. I ordered from Uber Eats, making it an expensive order (partially thanks to UE fees) - but a very clear and simple order. There are a handful of toppings I don't like and opt not to order - every single one was on my plate when it showed up. I had ordered a large chicken shawarma plate and an extra side of chicken so that I could save some rice and salad for the next day. However, it all went in the garbage. The chicken was not properly cooked - there was tons of flabby bits of unrendered chicken fat (or skin? or both?) that made it a disgusting experience. The chicken part of a chicken shawarma is the most important part and after that experience... I don't think I'll be eating it...