I came here with a friend (I am East Indian, my friend is Black) for a night out and we were both racially profiled and treated extremely unfairly.
While we were enjoying our drinks, another guest accidentally leaned on one of the unstable tables (note: their tables are not secure—if you put weight on one side, they flip instantly). A bottle and some pitchers spilled onto someone nearby. Instead of ignoring it, my friend and I immediately helped clean up and offered napkins to those affected.
Shockingly, the bouncers—Diego and Carlos and another individual which I didn’t get his name unfortunately as he refused to give it—singled us out and kicked us out, even though we weren’t responsible for the spill. As we tried to calmly explain what actually happened, they became increasingly hostile. They even mocked me by pretending not to speak English, refused to listen, and would not refund me for the drinks I had already paid for but never received.
I don’t want the restaurant to go under just because of a few bad apples. I really appreciated the atmosphere from the workers behind the bar, who were kind and professional. Unfortunately, the rest of the staff were very aggressive and dismissive, and that ruined the entire experience.
This was an awful situation that left us feeling racially profiled and discriminated against. No one should be treated this way, especially when they are only trying to help.
I hope management takes this seriously, because this kind of treatment toward paying customers is unacceptable.
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Thank you very much for your response. I do appreciate you taking the time to address our concerns and explain your perspective.
That said, from the tone of your message it seems the outcome was that myself (an East Indian individual) and my friend (an African Canadian) were the ones isolated and asked to leave — even though we were not the parties responsible for the spilled drinks or the incident with the guest in question. We were simply there to enjoy our evening peacefully, having already spent a couple hundred dollars at your establishment.
It’s disappointing to feel that we were removed while the actual individuals involved were not held accountable. I understand the need to prioritize safety, but the result was that two guests who were not escalating anything were asked to leave, which certainly felt unfair.
I will share with my friends that your business is responsive, but I also want to be transparent about our experience so others can understand what happened from our side. Regardless, I wish you success in the future and hope your team continues to reflect on how such situations...
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