TAI ER — Restaurant in Cotai Landfill Zone

Extremely Disappointing Experience at Tai Er Fuzhou Shangri-La Brunch

I recently dined with my family of 9 at Tai Er Fuzhou Shangri-La, and our experience was incredibly upsetting. After our meal, I used the tooth floss provided by the restaurant, only to find it got stuck and could not be removed. Upon inspection, I discovered that the floss was much thicker than regular floss—about 3-4 times thicker—likely contributing to the issue.

The response from the restaurant was appalling. Their initial reaction was dismissive: "It's not our problem. We never forced you to use our floss." When it became clear that the floss had caused damage to my teeth, the manager escalated the situation by telling the staff to call the police if I caused any trouble.

What followed was hours spent at a police station in China. A representative from the company was sent, and while he acknowledged that the floss caused the damage, he refused to take responsibility. He instead suggested I sue the manufacturer of the floss. When the police suggested they cover the cost of an X-ray, the company agreed but insisted I not hold them accountable for any further damage to my teeth, no matter how severe. In fact, the representative openly dared me to complain or even sue, knowing full well that I was just a tourist with limited time to pursue legal action.

This experience speaks volumes about the company’s lack of integrity. Instead of questioning their procurement processes or considering the quality of the products they offer, they pointed fingers at both the customer and the manufacturer. I highly advise anyone considering dining here to be cautious, as this was a serious mishandling of a customer’s...

Tai Er Macau offers a culinary journey beyond exquisite flavours; it's an experience enriched with impeccable service and delightful surprises. When you step in, you're greeted with warmth and attentiveness, setting the tone for an unforgettable dining affair. Service at Tai Er Macau is nothing short of excellent. The staff members are efficient and genuinely friendly, making you feel welcomed and valued throughout your visit. They go above and beyond to ensure your dining experience is smooth and enjoyable. One unique aspect of Tai Er Macau's service is the "lucky bamboo stick game," which adds an element of fun and anticipation while waiting for your dishes to arrive. It's a creative touch that engages diners and enhances the restaurant's overall ambience. Its innovative approach sets Tai Er Macau apart, evident in its offerings, such as the special mixed tea bag drink. This intriguing beverage refreshes your palate and cleverly reduces the impact of spiciness, allowing you to savour every dish...

Came here for dinner a few times and it was delicious every time, if you are a fan of spice you will definitely like this! You cannot make reservations ahead of time but lining up doesn’t take too long. They give you a ticket that could be monitored using wechat so while you wait you can walk around Cotai Sands to pass time. One of my favourite side dish is the 糍粑 (picture two), its a fried chewy rice cake with soy...