We ordered a kebab to dine tonight. We weren’t asked whether we can dine in or have take out. When the order was ready, we were given a takeaway bag. We went to a table to eat the food. I’m not sure whether it was the owner who came but he came to our table being extremely unfriendly and telling us if we wanted to eat inside we should’ve told them we wanted to eat inside.
He took our plastic bag and the outside wrapper of the kebab. We thought there would be tables outside at least but there weren’t. I apologised since we weren’t given the choice to eat in or have takeaway and it was an honest mistake but he was still not happy with us. I thought this was quite disrespectful. I don’t come here a lot but I was always given great customer service here and delicious food but this felt so uncomfortable. It made our experience really awkward.
We really do apologise for not specifying if it was takeaway or dine in but we didn’t expect such hostility. This was really unexpected. Maybe the manager was having a bad day or something but I’ve never experienced such rudeness before. I think I apologised 3 times after that incident and he still wasn’t...
Read moreIf you're in Hong Kong and craving some delicious kebabs, look no further than Ebenezer Kebabs & Pizzeria in the heart of LKF! This gem is truly one of the best places in the city to satisfy your kebab cravings. What sets this location apart is that it's the only branch serving a mouthwatering beef kebab, which I can confidently say is the best and most highly recommended option on the menu.
After a night of partying, there's nothing better than stopping by Ebenezer's for a late-night bite. They are open all night, making it the perfect spot to refuel and indulge in some flavorful kebabs. The vibrant atmosphere of LKF adds to the experience, as you enjoy your meal surrounded by the energy of the nightlife.
A special mention goes to Mr. Srilal, the manager, who truly enhances the dining experience. He is incredibly nice and accommodating, ensuring that every guest feels welcome and appreciated. His warm hospitality makes each visit worthwhile, and you can tell he genuinely cares about his customers.
Overall, if you're looking for great food and a fantastic atmosphere, Ebenezer Kebabs & Pizzeria is a must-visit. Don't miss out on their...
Read moreAm a bit disappointed with the service I received at Ebeneezer during my visit this morning (23/2/25)
I experienced an unusually long wait time for my food. What the most concerning was the apparent preferential treatment given to a group of four Korean girl customers. I observed that they were offered complimentary items, including milk tea and other service while I was still waiting for my order.
This experience left me feeling that customers are not treated equally, which is both disappointing and unacceptable. As someone who has visited your restaurant before, I expected a fair and consistent level of service, but unfortunately, that was not the case.
I hope you take this feedback seriously and address these issues with your team to ensure all customers are treated with the same level of respect and service.
Unsatisfied Customer Noran...
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