The Lounge — Restaurant in Hong Kong Island

Was here on a weekend afternoon for pre-birthday afternoon tea, and was totally disappointed.

We booked 2 weeks in advance and was told the 14:30 session was full (as expected), so we booked the 16:30 - 18:30 session as advised. There were only 3 waiters/waitresses on the floor, which was obviously understaffed. Everyone was so rushed and we felt pretty pushed approaching 18:00. And we decided to pay and leave at 18:15 as our utensils were taken away and it wasn’t a good idea to eat with bear hands.

The service was not rude but I could clearly feel the passive aggressiveness like some local yum cha restaurants. Hope the management would review the operational procedures and sufficiency of staff for...

One of the most overlooked places at Four Seasons Hotel as people are attracted by Lung King Heen, Argo, Caprice, and the Gallery. The Lounge serves decent Tea Stand menu (High Tea) and A La Carte menu. The High Tea set consists of savouries and sweets such as mille-feuille and Parisian flan. and Four Season's signature scones. Personally I prefer the sweets but some people find them to be too sweet. Apart from the High Tea set, you can also order from the A La Carte menu which contains dishes from other cuisines such as Laksa and Hainan Chicken rice, so there is a wide variety of choices who may prefer a meal with bigger servings. In particular I recommend the Hot Chocolate which is one of Four Seaon's...

Hostess this afternoon at the lounge clearly preferred to welcome two businessmen in suits rather than handle me (single diner in normal clothing). When I only wanted a simple scone at 5:30pm, I was quickly shut down with “last order”’ for afternoon tea already and “reservations start now”, clearly no place for me although it is an enormous lounge and was referred to the gift shop to purchase a scone instead. Actually I have been to millions of Four Seasons all over the world including HK many times. There are ways to communicate messages to guests and still make them feel valued. Communication needs to be improved and you should show the same level of respect to all guests...