Customer service is AWFUL. Food was okay. Games were fun. Upon approaching the front counter, the hostess, Katelyn, did not greet us or even smile. When I asked if we could sit in another section, because it is quieter and I have auditory sensitivity due to anxiety/OCD (I would not be at an arcade if I didn’t have 3 little boys 😅) the hostess informed me that they only have the one section open tonight. I asked if they could make an exception for us. She used her walkie to ask the manager. I heard her manager reply over the walkie “I’M NOT going to seat them there” At which point the hostess shook her head “no” at me. No apology, no verbal communication at all… just a head shake. 😶 I let her know that I think this is poor customer service to not make a simple accommodation. She then asked her manager, I was told her name is Summer; (no one wore name tags) to come to the host station. Summer approached the host without addressing me at all. She did not look at me or even speak a word to me. Keep in mind I am standing right in front of them! She instead said “what’s up” to the hostess. I interjected and asked if she could make an accommodation to seat us in another section, because it’s quieter over there. She replied “it’s loud everywhere”. I told her it’s actually quieter in this section over here. She told me that section is closed. I told her I didn’t understand why the server couldn’t walk an extra 20 feet to accommodate us. She replied that they only have one server. ??? Had it not been for my children and a pair of headphone that my husband had in the car that I wore, I would have left immediately. I am shocked that Summer has a manger position being so deficient in social and customer service skills!! It’s not shocking that the host lacked customer service skills and kept an AirPod in one ear… sadly, the standard of our employees is certainly not what it once was or should be. I’d like to mention that our server, Brad was friendly and good, but it’s different when your take home pay depends on your ability to do your job well. Game changer. The gentleman that worked the prize section was outstanding. He approached me to ask if I would like a bag for the take home boxes I was carrying and I noticed that he greeted everyone warmly. We purchased $118 game card & a $147.10 food bill. (Including tip) All sales are important, but this could have been a sizable loss for this location had we walked out, because we certainly didn’t feel our business was wanted here. I do not plan to return to this location.