My first time in real American fasfood. I was. Wet sad to see the prices but I rly wanted to try it. I was amazed but what I received. I ordered cheeseburger with bacon, fries and soda. Cheeseburger was double, you have option to add a lot of various stuff to your burger , this is typical for five guys chain of restaurants. Fries were amazing , very tasty, much better than McDonald's, I ordered medium but received more, it was leaking to the bag , it was nice surprise. You can take as much ketchup or mayo as u want. Drink machine is awesome. There is so many drinks I have never seen I wanted to taste them all but was impossible haha. Only one thing u cannot use the same cup twice in drink machine ask the staff to change it for you. Oh I almost forgot u are getting free peanuts which was nice entree while waiting for order to be prepared. Small thing I appreciate was the toilets didn't need any code. To sum up it was amazing experience, it was the best street food I ever ate so far, but on the other side it was so expensive it's more like reward to eat here then to have...
Read moreI always love my Five Guys Burger even though they are now ridiculously expensive!
However, the experience in this location was sub par.
Even if there was not a lot of customers (3 person in line to order, maybe 7-8 waiting orders and over 80 of seats available) , it felt like it was rush hour. the noise level is very high to an uncomfortable level the person taking my order couldn't understand what I wanted the kitchen looked chaotic and employees seemed hyper stressed I had to wait 11 minutes to get food after ordering there was no more ketchup in the dispenser and couldn't get anyone's attention to let then know. the overall cleanliness was ok but not to standards of a serious fast-food including other five guys locations I've visited in the past.
While the experience wasn't up to my expectations, the order had no errors, the food was warm and the taste of every items were as I remembered from...
Read moreTitle: Discriminatory Treatment at Five Guys
I recently had a disappointing encounter with the customer service at Five Guys, and I feel compelled to share my experience. As an Asian customer, I encountered blatant discrimination that left me disheartened.
During my visit, the manager exhibited unprofessional behavior by shouting at me in a manner that felt discriminatory. This not only created an uncomfortable atmosphere but also tarnished my overall impression of the establishment.
It's disheartening to think that in this day and age, such incidents still occur. Discrimination has no place in customer service, and it's crucial for businesses like Five Guys to address these issues promptly.
I hope that by sharing my experience, the management at Five Guys takes the necessary steps to ensure that every customer, regardless of their background, receives fair and...
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