Au Chien Qui Fume‎‎ — Restaurant in Paris

Worst experience ever. I hardly comment but I really have to say something about this restaurant.

After scanning the covid pass, we were seated in covered patio with heater. We waited for 20 minutes and no one came to serve. Finally the waiter came. We ordered a bottle of wine and two cocktails and the waiter left without saying anything.

After some time the waiter came and opened the wine. We also want to order some snacks because it's already 22:30 before the new year. The waiter then said, "You must order food(entries) if you want to sit this table." Otherwise, we must sit outside(in winter). We were surprised because we were not told about this during the 40 minutes waiting. The waiter then rudely forced us to sit outside with several tables empty in the patio.

We were very unhappy because the waiter did not tell us and sat us in the wrong table. And there were also people only drinking at their tables in the patio. We did not agree to sit outside and the manager asked us to pay for the drinks and leave. We argued and then the waiter asked me, “what’s wrong with you? You want to fight?”

I was shocked by this. How can people be so rude and arrogant with THEIR mistakes?

You definitely should to avoid this poor management and arrogant service. They just don’t know how to respect the customers.

EDIT(in response to the owner): Le restaurant été complet ce soir là , à votre arrivée vous étiez quatre et vous nous avez demandé si c'était possible de dîner dans notre restaurant . There are 10 tables in the patio and only 3 tables were seated on the new year's eve. That's why we choose to came in because all the neighbor restaurant were full(how could we not be warned of this...). We did NOT come in to ask for dinner. NO ONE explained to us and it's YOUR responsibility to understand the customer's need before seating them, right?

Nous vous avons trouvé une table et là au moment de la prise de commande avec notre chef de rang , vous lui avez dit : ON NE VA PAS MANGER ,SEULEMENT VOIR UN VERRE UN VERRE DE VIN ET DEUX COKTAILS . We waited for 20 minutes until the waiter came. The first thing we said was, as you mentioned, WE WILL NOT EAT AND WE WANT A BOTTLE OF WINE AND TWO COCKTAILS. Isn't that clear that we only want to drink? How could you seat us in the wrong table and not explaining to us? Oh, he is the head waiter? Is he the one that asked me for a fight?

Celui ci vous à fait comprendre que vous lui aviez menti en arrivant et que d'autres personnes attendaient pour manger. There were two people only drinking at their table. How could you treat people differently based on your assumption? Why would I lie about this??? In order to be seated in the patio???

Vous êtes devenu très insolents , alors nous avons préférés vous faire régler l'addition pour donner la place à d'autres clients beaucoup plus agréables que vous. C'est bien dommage même triste de se comporter de la sorte un soir comme celui ci . Heureusement pour nous ce soir la , la clientèle était très festive et nos avons passés une excellente soirée en leur compagnie. Navrant qu'il y ai encore des clients comme vous ... From the restaurant's reply, you can see who is arrogant...The restaurant just asked the customer to pay for the wine and leave for their mistake, no customer service and apologies. And this is how they do business,...

If you are a person with a disability, love someone who is disabled, or believe in human rights and basic decency, do NOT support this restaurant! This evening I experienced blatant, brutal discrimination from a woman I was told by other staff is the Owner. I have a disability and use a mobility scooter. I'm also a Senior and a woman. I'm vacationing solo in Paris.

The restaurant had an accessible, level entrance so I rode inside. I could see that the staff were very busy so I moved out of the way and waited. The woman who was purportedly the Owner came over and tried to tell me to sit at a completely inappropriate table that was right in the flow of traffic. A table she would never have offered to a non-disabled customer. She pulled one of the chairs away for my scooter. I explained that I would get off the scooter and sit in the chair.

But she wouldn't listen and the next thing I knew she had gotten a male wait staff and he started dragging my scooter away. I stopped him and demonstrated that my scooter folds up quite small. Then I rolled it under the table edge, so it took up less room than the chair that had been there previously. But the Owner didn't like it and keep telling me I couldn't have it at the table. I've keep it with me in every restaurant I've been in since I bought it new.

While all that was going on, the Owner kept pointing at me and then at the other chair at the table. In a demanding voice she repeatedly said, "You, sit!" I could see that there was not enough room between that chair and the one at the next table for me to sit there. And if I did manage to squeeze in, none of the wait staff would have been able to get by to serve that part of the room. Again, she would not listen and didn't make any attempt to get one of her staff who speaks English to interpret.

Instead, she just kept telling me I couldn't have my scooter there, then pointing her finger at me and loudly saying, "You, sit!" In front of the whole dining area full of people. Finally I'd had enough and I said, "Don't speak to me as if I'm your dog! I'm a person!" Then unfolded my scooter and rode out of the restaurant.

I am able to stand for brief periods and take a few steps. But doing so causes me pain. My pain level had significantly increased by the time I left the restaurant.

It's obvious that the owner would never speak to her non-disabled customers that way or she wouldn't have any. Nor would she attempt to control them the way she did me. This was a clear case of her treating me differently and disrespectfully because of my disability. A place deserving of the...

Restaurant with racist management We were looking for a restaurant with history, and good. I will try to be as factual as possible in describing the events below:

1. My girlfriend and I made a booking to come to the restaurant the afternoon of the 8th of October 2022. We were told our table was booked. for context, we are both South Asian, with over 8 degrees and post graduate degrees between us, I am a diplomat, my girfriend a senior international development professional.
2. Our reservation was for 8pm, we arrived at 8.10pm. Our reservation was acknowledged, and we were asked to wait for a few minutes whilst they prepared our table.
3. the manager (a mid height-slightly over middle age blond women) saw us as we were coming in. It seemed she moved behind the bar counter when she saw us.
4. When I took a menu from the many menus in the bar counter, she told me abruptly I should leave the menu, and read it outside If I wished to read the menu
5. we went outside. as we are walking out a North American, (white, blond lady) came in, asked for a table, told the manager when asked that they did not have a reservation.
6. The manager assigned a beautiful table for the North American couple, right at the entry of the esplanade.
7. a few minutes later, the same manager assigns us a table at the back of the inside of the restaurant (we had explicitly asked for a table outside), next to the bathroom stairs and service kitchen (where they take all the dirty dishes)
8. We left the restaurant stating politely that we had changed our mind. We were upset, and this event ruined what had been a beautiful evening until then.
9. the meals on peoples plates seemed to be a lot of fried potatoes and un-creative meat dishes, like a dinner. I would seriously recommend that you review your policies and train your staff appropriately. I would also not recommend anyone...