A Disappointing Experience at a Michelin-Starred Restaurant
We visited this Japanese restaurant based on recommendations, expecting an exceptional dining experience. Unfortunately, several issues made the evening a major disappointment.
The restaurant charges €260 per person for the dinner menu, with drinks not included. Given this price, we naturally had high expectations for both the food and service quality.
However, those expectations quickly turned into disappointment and concern. The woman kitchen staff did something truly unbelievable—while confirming seating arrangements, she openly displayed the reservation list in front of all the guests.
Not only were our names visible, but so were the details of every other customer. This was extremely uncomfortable and completely unacceptable. Having dined at high-end restaurants all over the world, I had never experienced anything like this.
Later, when checking for allergies, the same staff member once again showed the reservation list while speaking to customers, making it clear that there was absolutely no concern for guest privacy. It felt as though personal information was being publicly exposed, which was highly unsettling.
Such careless handling of customer data is nowhere near the standards of a Michelin-starred restaurant. Instead of feeling at ease, we were growing more and more uncomfortable.
What shocked me even more was when the woman kitchen staff, after touching a pen and the reservation list, immediately began preparing food next to the chef—without washing her hands.
To make matters worse, in the middle of food preparation, she pulled her phone out of her pocket, touched the screen, spoke to a customer, and then continued cooking and serving without washing her hands.
We have dined at Michelin-starred restaurants around the world, including in Japan. No matter how friendly or polite someone appears, it does not excuse unprofessional behavior. We were not fooled.
We were carefully evaluating the food, the service quality, and whether this experience justified the price.
I was truly shocked to witness such a lack of hygiene in a Michelin-starred restaurant—especially while sitting right in front of the chef, watching everything unfold.
On a positive note, the chef’s dishes were artistic and impressive. The sommelier’s sake recommendations were excellent. The Japanese male kitchen staff explaining the dishes spoke fluent English and French.
That’s exactly why this disappointing experience left such a deep impression.
If a restaurant cannot meet the basic standards of customer service and hygiene, its Michelin star becomes irrelevant. Even a casual café or brasserie would not allow such negligence.
I do believe this restaurant has great potential, but urgent improvements are needed—especially in staff training and hygiene management. Since there are other capable employees, the woman kitchen staff should receive proper basic training before being assigned such responsibilities. Was this just an unfortunate exception?
At this point, we have no intention of returning.
We did not come here for a cheap izakaya meal. And considering the price, there are countless incredible kaiseki restaurants in Japan—many without Michelin stars—that offer far superior service.
Spending €260 on a Michelin-starred dinner should have been an unforgettable experience, but instead, it turned out to be an unfortunate...
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