Primo Piano — Restaurant in Paris

Very disappointing experience at Primo Piano (Le Bon Marché, Paris) I rarely leave negative reviews, but this experience was far from what you'd expect at such a reputed establishment. I ordered a steak (or another beef cut – I don’t recall exactly), but the meat was extremely tough and nearly impossible to chew. When the waiter asked if everything was fine, I took the opportunity to let him know. He seemed surprised but offered to bring me another dish, which I appreciated — I chose the chicken.

Unfortunately, that didn't improve the experience. The chicken was completely overwhelmed by an excessively strong mustard sauce, which masked any real flavor. When I gave this feedback, politely and based on considerable dining experience, the waiter got visibly annoyed and told me I was being difficult and that his other clients never complain.

To top it off, I was billed for the steak instead of the chicken. Only after pointing it out was the bill corrected.

Poor food quality and unprofessional service — I will not...

Unbelivable. We ordered a bottle of Primitivo Di San Marzano but they bring a bottle of vino rosso Di San Marzano. It's not Primitivo, it's blend. And waiter, and then his boss, lady with shot hair with glasses, said, that they always give this like Primitivo((((. And they argue with us! We did not give up, and 5 min later waiter brought Primitivo! Like we order! Like in menue! Who can explain me, why they did it? So stupid. So unpleasant. So diappointing. - to meet this in only restaurant...

PS : commentaire ajouté le 22/06/2025 Depuis le changement de décoration, il y a eu une réorganisation du bar. J'aurais préféré qu'on y serve uniquement des boissons, comme c'était le cas auparavant. Les barmans semblent débordés, tout comme les pâtissiers. Cette nouvelle organisation a malheureusement un impact négatif sur l'expérience des clients, qui repartent parfois insatisfaits. Il serait vraiment important de revoir ce fonctionnement afin d'alléger la charge de travail des équipes, qui font pourtant preuve de beaucoup de bonne volonté. Je précise que l’ambiance est toujours agréable et la nourriture et service sont top mais il faudrait peut être revenir à la politique d’avant.

Ancien com de 2023 Je viens depuis des années ici pour mon plat de pasta ou le fameux capraccio de saumon et surtout le cappuccino le plus délicieux de Paris accompagné d’un délicieux cantucci. L’ambiance est cool, les serveurs toujours sympathiques ! C’est ma petite pause gourmande dans...