Frittenwerk Berlin Friedrichstraße — Restaurant in Berlin

I had the absolute worst experience at Frittenwerk Friedrichstraße, and I am never coming back. The last time I ate here, I ended up with food poisoning, which honestly didn’t even surprise me after seeing the state of the place. Have been going here for the past 3 years and I used to love this place but over the past year, I am beyond disappointed.

Let’s start with the manager, hands down the worst HR manager I have ever seen. Not only is he completely incompetent, but he is also disrespectful and runs this place based purely on racism and personal biases. He only hires Indian Punjabis like himself, regardless of whether they are even remotely qualified for the job. Meanwhile, better-qualified candidates, including my friends, have been rejected time and time again for no reason. This is not how you run a business, and this is definitely not how hiring works. Talent and experience should matter, but clearly, they don’t here.

Now, let’s talk about the staff, an absolute joke. They don’t speak German, don’t speak English, and don’t know what they’re doing. If you try to talk to them, they just stand there lost, staring at you, having no idea what to say or do. The store is always chaotic, with employees wandering around, talking, wasting time, laughing, chilling, and completely ignoring customers. Orders are always wrong, and the cashier seems more interested in arguing with people than actually doing their job.

And the hygiene? Don’t even get me started. It is disgusting. The place is dirty, the food handling is questionable at best, and honestly, after getting food poisoning here, I wouldn’t trust anything that comes out of this kitchen. It’s no surprise that people walk in, see the mess, and just leave without ordering. The fact that the management can’t see this place crumbling is beyond me.

This is by far the worst managed restaurant I’ve ever been to. As long as this manager is in charge, this place is never going to improve. Avoid at all costs, whether for food...

Food quality was okay but not exceptional, and a rather high price, especially for drinks (3,6€ for a Coke - you'd pay less at the airport). My Currywurst was a bit dry; perhaps it was too long on the grill. 1 additional star for the variety of the poutine. A couple of further critical points thought: First and foremost, when you pay at the self checkout machine, it asks you to add a tip. This is a fast food restaurant where guests take care of everything service related themselves (waiting for food, bringing to the table, cleanup), so tip for what? Moreover, it asks before you even get the food. This is a place where many tourists go, probably also well-meaning Americans, but we should not let this nonsense spill over here, and this suggestion borders on harassment. I'd suggest strongly to reprogramme the checkout machines. Second, there are no guest toilets. According to the Gaststättenverordnung Berlin Restaurants with more than 10 places seating need to offer toilets, so I wonder why this restaurant offers none. Last, current prices on the pictures attached, as other pictures here are outdated.

Constructive reply to my feedback—thus add another star. Moreover, I forgot to mention before: The servers were friendly even though the...

I want to love frittenwork, but i find it frustrating. Its my third visit. The food is pretty good, portions may look a bit small, but they are enough. It's a bit over complicated when it should be easy.

You think it is going to be the McDonald's or Subway of fries, but no matter if its busy or quiet, the service is chaotic. This time almost 10 minutes waiting for fries with simple instant toppings.

They don't seem to have any cadence for cooking fries, despite virtually every dish needing them, and orders don't come out in the same order they are taken, even if they are simpler and require no extra items to be cooked and added.

I finished ordering before a couple and watched not only a sweet potato fries come out earlier but also the couple that ordered after I arrived.

Staff seem to do all tasks. There is no one person just doing fries. Doesn't make sense.

In the layout itself, it has a flow lane across the counter that no one uses, and everyone stands in front of the salt pepper area.

I'm surprised they opened other operations before optimising the experience here.

I think it needs to pick a model, subway or McDonald's and use some data and process modelling to speed up...