Steakhouse ASADOR — Restaurant in Berlin

Let me start this review by stating- I know good food. I’ve had some very good food and some amazing service while in Berlin. This restaurant was not one of those experiences. I do have the words for the anger and disappointment I felt after I was done with my meal here. If it was possible to submit a zero star review, I would.

My reservation was at 8:30 and we arrived on time. We were seated and then waited for about 20 minutes for our waiter to take our drink order. We then put in our appetizers and entree choices. The waiter messed up our appetizer order and after waiting over 90 minutes we never received the empanadas we ordered but instead two of another appetizer. The caprese was not serve with balsamic vinegar and the mozzarella was too salty, an unfortunate issue that was pervaded the entirety of the meal.

It took another 45-50 minutes for our entrees to be brought out and another 5-10 minutes for our sides and the sauces we ordered to accompany the meal to be brought out. The steak was subpar, undercooked, and lacked any of the amazing qualities that I had read about in reviews. You could have gotten a better steak at Texas Roadhouse.

At no point during our meal did our waiter come and check to see if we were in need of anything; if we wanted a refill; or if we were enjoying our meal. At some point the manager came over to apologize since we were visibly annoyed. We informed him about our waiters lack of attention towards us and how we needed refills on our drinks while we continued to wait for our food. Not even then were we offered refills on our drinks until we had to wave the waiter down and ask.

After we finished our meals, they asked if we would wanted dessert but I had to go back to my hotel since I was running the marathon the next morning. Our sodas were comped off the bill and that was the only compensation offered to us. Then on the receipt the waiter had the AUDACITY to let us know that tip wasnt included, as if this is the level of service that demands a tip.

All in all, we spent 2 hours 40 minutes in this restaurant. Of that 2 hours 20 minutes was spent waiting. Go find a hole in the wall place instead of eating here. It is...

I have never complained at a restaurant before but I’ve never had such a horrible experience in a restaurant. Went with my partner for what we expected to be a lovely night.

Turned up for our table on the dot but then had to wait 30 minutes for an order to be taken for drinks. In the meantime, tables seated after us had already started receiving food by the time our drinks order. was taken. Drinks then took around 15 mins to arrive. 1 simple cocktail and 1 pint of lager took 15 minutes. When the steaks were eventually brought out they were still mooing. We had asked for medium rare. The waitress did not care a jot and offered nothing in compensation. I had to ask for mine to be recooked. This was a mistake as it was brought out Well Done and the head waiter simply threw the plate down without an apology or any other explanation or asking if we’d like a drink. Considering we’d just ordered 2 expensive ribeyes, and both were horribly undercooked, this was a terrible service.

After this we decided to leave. I went up to the pay the bill while my partner went to the WC. The manager seemed to avoid me for a while, he was polishing cutlery and when I asked other waiters for the bill they said he would bring it over. It took him another 10 minutes to bring it because he was too busy polishing cutlery. Hilariously, as my partner left the restroom, they asked her to speak to me and pay for both steaks. (Wtf?!?) The manager then insisted I paid for both. This did not happen as I clearly explained to him that the service was subpar and the food a complete rip off. The fact that the manager seemed scared to speak to me about the situation is frustrating as I was nothing but polite and respectful having worked in similar establishments elsewhere. Frankly I’m astounded such a beautiful restaurant could provide such poor services. It seems the locals there were shocked also. Perhaps if you are a brown person or an English speaking foreigner, it’s best to avoid this place. They won’t treat you like a touris,...

"IN GERMANY, WE GIVE TIPS" - my "memory" of Steakhouse ASADOR.

Please read my review patiently; I hope no one will ever experience this again. And I hope the owner considers raising the wage for waiters so they don't have to experience bad feelings while working.

Writing this review/report has taken me a while, as the experience at Steakhouse ASADOR left me with a negative feeling. It was meant to be a relaxed birthday dinner in Berlin, away from chain restaurants like Blockhouse. With its 4.5-star rating and over 3,000 reviews, we decided to try Steakhouse ASADOR.

Unfortunately, we encountered discrimination and rude treatment from the waiter. Surprisingly, the steakhouse only accepted cash payments. Initially, the waiter was friendly, but as the restaurant got busier, he became less attentive. The food could have been better, neither exceptional nor terrible. But I agree the price is fair for steak.

When it came time to pay, I assumed I could use my card but was informed it was a "CASH ONLY" place. After a long wait for the bill, I handed the exact amount plus a small tip. Because we honestly did not prepare that much cash and we ordered a bit over our original plan 🥲 and it was a stormy day, so we did not want to go extra to get more cash for a “Meh” service.

The waiter aggressively questioned the amount, stating, "IN GERMANY, WE GIVE TIP.. if only this much, please just take it back." He returned the change, leaving me speechless.

It was disheartening to witness a seemingly friendly waiter turn aggressive. Again, I hope the restaurant owner should consider addressing these issues by increasing wages, implementing a service charge, and fixing the card reader.

I encourage reading the 1-2 star reviews, as others have also expressed concerns about the waiter's intimidating attitude towards tipping.

Oh Goshh... it's just horrible thinking and writing about this experience. I hope you found my review and think twice before choosing this place, or maybe just bring more cash...