Ristorante Barolo — Restaurant in Dusseldorf

🤬🤬🤬 I recently visited Ristorante Barolo in Düsseldorf and unfortunately had a very disappointing experience. I ordered spaghetti, bruschetta, and a soft drink. To start, the spaghetti was undercooked and hard, while the bruschetta oddly resembled a pizza, completely missing the traditional appeal and taste.

To make matters worse, while dining on the terrace, there were numerous bees swarming around, which led to one landing in my untouched soft drink despite my best efforts to cover it with a napkin. When I politely asked the staff if they could remove the drink from the bill, I was met with a rude and condescending response from the server, who blamed the situation on nature. The staff member, who was quite dismissive and did not let me explain the situation fully, insisted on charging me for the drink that I couldn’t even enjoy due to the circumstances.

As a fellow restaurant owner, I understand that sometimes things go wrong, but this level of unprofessionalism is completely unacceptable. At my restaurant, we always ensure our guests are satisfied, especially when the problem is beyond their control.

This experience was not worth the price, as both the food quality and the service were severely lacking. I would not recommend this restaurant, especially given the arrogant behavior of the staff. It’s essential that management takes this review seriously and re-evaluates their approach to...

A family member and I came here to dine in for lunch a couple days ago, all I can say is that I think there are better options out there in Düsseldorf. Food was not bad, however customer service needs major improvement. We didn’t have to wait long for our food to arrive nor to be seated, however once we finished our meals our waiter seemed to have disappeared for a good 30-45 minutes afterwards. Therefore, no one ever took away our empty plates, offered us dessert, or asked if we were ready to pay. When we were ready to leave the establishment and pay the bill, our waiter still seemed to have disappeared and we had to wait for him to magically show up again. We only ordered two pastas, a cocktail, and a glass of water and somehow the bill turned out to be 57 euros. In conclusion, overpriced and don’t feel that I got what I...

Five stars for the service and one for the food makes it three stars. The waiter was super friendly and attentive, which was great. But the dishes were anything but as they are made in Italy. Pasta pomodoro containing red peppers, pasta salmon and zucchini of which the zucchini was almost raw, much too large pieces of both the zucchini and the salmon, in this case this pasta also contained green peppers and was extremely greasy, a whole layer oil at the bottom of the plate. We didn't eat everything, but chili peppers in pasta are certainly never used in these pastas in Italy. Too bad about the food, luckily the cheerful waiter made up for a lot, we are often in Düsseldorf but will skip Barolo...