Copenhagen Coffee Lab - Berliner Allee — Restaurant in Dusseldorf

This place had the most horrible service I ever stumbled upon in a coffee place (and I managed coffee shops for 20 years).

There were 2 employees behind the bar and there was a steady line of ~10 customers. We gave the cashier our order. He was nice and nothing seemed out of the ordinary, but then all the issues presented themselves.

The barista made us the wrong coffee. OK, that happens. She made a new one. Then we took it to our table and looked for forks for our breakfast (which arrived 15 minutes later, and also had meat in it, although we asked for a vegetarian one). There were no big forks, just cake forks. The barista said they have none at the moment (?!).

Then, the most astonishing thing happened. We couldn't find sugar for our coffee. We asked the barista, and she said there's no sugar. We were shocked and told her "how come in a place that specializes in coffee there's no sugar?!". She didn't try to help or explain. Just repeated the same answer,in the most robotic tone. Then the cashier joined the conversation and started yelling at me (!!!) "we have no sugar!". I was SHOCKED. Someone working at a coffee place yelling at a customer for complaining there's no sugar.

In addition to that, the entire place was a total mess. Dirty plates and dishes on all the tables, really disgusting. The 2 employees seemed lost and confused and definitely couldn't control all the work they had.

It was certainly not their fault for being left alone to serve such a big place, but it is definitely their fault for being so rude and yelling at customers for asking for something trivial like sugar.

I will never EVER go back there and I do hope that someone who yells at a customer for asking for sugar, will lose their job for someone who knows how to...

THE WORST BREAKFAST EXPERIENCE! Overpriced. Rude unprofessional employees. Long wait. Slow service. No basic covid measures. No hygiene.

Prices on the menu differ from the actual prices. Very slow service. Disrespectful employees. We ordered 2 mozzarella overpriced toasts (7€ each) because they don't serve breakfast menus until 10.30. We waited for 15 minutes for our order and they gave it to another costumer. We told them that it is our order by they said no your order is on the way and we have to wait. The costumer ate one dish and returned the other claiming he didn't order it. The employees served this dish to us. We asked to prepare a new one for us because that dish stood on the table of someone else for 10 minutes that is taking the level of hygiene aside, is against all COVID measures. After 5 more minutes we were served with the toasts we ordered while one was fresh, the other was wet soggy and less warm (clearly reheated) and tastes AWEFUL. When we told the employees they refused to take responsibility. After a 20 minutes wait, is someone else's reheated soggy...

NO SUGAR • NO FORKS • DIRTY TABLES • A HAIR ON THE CHEESE • NO HAND PAPER IN THE TOILET • SERVING MISTAKES • RUDE & UNPROFESSIONAL STAFF

Have you ever visit a place that serve coffee, but have NO SUGAR? And when you wondered, the staff almost yelled at you? With no respect, or explanation?

Have you ever tried to eat breakfast WITHOUT A FORK? And when you ask, the answer was: we don't have forks! Again, with no apology, with no explanation.

• The place was a MESS, • 60% of the tables were DIRTY (See the pic), • I ordered a vegetarian Frühstück, but I got a regular one, • I ordered ice coffee, but I got hot coffee, • I found a HAIR on the yellow cheese, • and there was NO HAND PAPER in the toilet.

A few minutes before we left, ONE OF THE CUSTOMERS BOUGHT THE STAFF 1 KILOGRAM...