Five Guys Burgers and Fries Frankfurt Zeil — Restaurant in Frankfurt

First time there will also be the last. Very unimpressive. The burgers themselves taste okay, but for what you pay for your dining experience, one would expect a better overall experience. A better managed restaurant would have made up for the 10 Euro burgers: Upon entering the restaurant, the place was pretty empty. I was pleasantly surprised by this, but was very surprised at how many of the tables were still dirty. We had 3 adults and 2 kids in our party. We ordered a bacon cheese burger, a cheese burger, a hot dog and two kids’ cheese burgers. The worker who took our order talked us into ordering one portion of large fries (versus small or medium fries for each person). He commented that one portion would be plenty for all in our party. Okay, don’t take more of my money! Thanks. The drink selection was beer, stilleswasser or soda. I know it’s an American-style burger joint, but know your local customers. Why not offer some bubbly mineral-water? Apfelschorle? While waiting for our order, I decided to use the restroom to wash up. I almost threw up when I saw the state of the bathroom. I’m not talking about someone leaving a floater in one of the toilet stalls, or the floor being a little wet. It was plainly obvious that the restroom hadn’t been tended to in quite some time. Most shockingly, it looked like someone poured a cup of ramen noodles all over the sink, mirror and floor. I only hope it wasn’t vomited ramen noodles. But anyway, a little managerial TLC could have prevented such a poorly kept restroom. When our order was ready, the foil wrapped burgers weren’t labeled in any way for us to tell them apart without first unwrapping them. My bacon cheeseburger ended up being a normal cheeseburger topped with tomatoes that I didn’t ask for. I found it very ironic that the entire place was decorated with dozens and dozens of big signs that had one-lined quotes from various newspapers and restaurant critics saying very positive things about 5-guys. 5-guys USA may have a good reputation, but 5-guys Germany was a very big disappointment! Once again, a more active and better managed restaurant would have made a big...

Five Guys has finally made it to Germany! It has taken quite some time but the wait was worth it. The execution is damn near perfect. The Burgers taste the same, the aluminum foil they're wrapped in is the same, the brown paper bags are the same, the cups are the same and even the restaurant is extremely similar to its American counterparts. When I stepped foot in the new Five Guys location, days after it opened, I was astonished. After I tasted my Little Bacon Burger I was speechless. Expecting some Germanized watered down version of Five Guys I was completely blown away, Five Guys in Frankfurt is everything I've come to love about Five Guys in the US over the years. The only differences are: the price, the fries and for some reason the music. The price, for me, is not a down side. A couple Euros extra per menu item compared to US prices was expected and it is still a great bang for your buck. The fries, are more of a problem. They're still great and better than any other fast food chain in Germany, but they don't live up to the standards of fries in an American Five Guys restaurant. When asked about the Five Guys fries, a wise man answered: "You bite the fry and the fry bites back, my man." This is sadly not the case at the Frankfurt location, but this just means there is only room for improvement! And last but not least, the music. For some reason there was music playing when I visited. Not only have I never heard music this loud, or at all, in a Five Guys joint, but it was so loud you even had to raise your voice to talk to others. Five Guys doesn't need music, the kitchen makes their own. The clattering and the yelling of order numbers echoing through the restaurant is an integral part of Five Guys for me personally. I do hope this will be changed. At this point I would like to thank the Five Guys management and the employees at the new location for pouring their heart and soul into this store and making it everything I was secretly hoping it would be. But if you do want to know why exactly Five Guys beats its competition so mercilessly in every aspect, you're going to have to try it...

I started gong to Five Guys when they were only 6 stores. This branch puts out the same quality as the original. The food is awesome. The personnel are friendly. My family comes here every time we are in Frankfurt. It’s always great quality.

People often complain about Five Guys for the cost. Yes, it is more expensive than the typical fast food offerings, but you have to pay for quality ingredients. 5Gs uses only fresh, not frozen, meat and patties are hand-formed. No machined and frozen ‘hockey pucks.’ Nothing pre-cooked in a factory and then microwaved/convection-warmed at the store. Fries are made from fresh potatoes. This all takes time and time is money....in addition to additional ingredient cost.

I also have to comment on the reviewer who gave a bad rating because they messed up her chicken sandwich. 5Gs never had a chicken sandwich and my prediction is they never will. Too funny.

I highly recommend Five Guys. Just remember, it can take a bit of time for them to prepare your order, and eating a Five Guys Burger is a messy experience and you will need a lot of napkins!

The ambiance of the restaurant is loud, and bustling. Not a place for a quiet date. It can be hard to hear your dining partners. This is a ‘feature’ of the restaurant. The loud 80’s classic rock has been a trademark from their early years. Some of my European friends have complained about the environment but this is just part of their formula. The noise level is perhaps amplified by the size of the restaurant. This is at least 3 times as big as any other I have been...