Blue Spa Dachterrasse — Restaurant in Munich

An old sewage stench permeated the ladies change room, used bathrobes and towels scattered the ground and an inadequate drinking water supply was what we experienced at our evening retreat to iconic Hotel Bayerischer Hof’s unique wellness spa. The fact that we endured the entire 3 hour appointment was only a compliment to the old prestige of the institution. We rather found our stay quite humorous, to the fact that despite there being cocktail menus sprawled around the poolside, there was not a service attendant in site to take an order. Rattling with the idea to walk to reception (two floors down) to order, we decided not to donate the potential 70-90€ to a non-existent service at the establishment. Upon departure the friendly looking lady asked how we found our stay. To which we responded with honesty our shared experience, emphasizing the fact that the entire pool, sauna and change rooms seemed to be neglected for days and the stench should be attended to with immediacy. To our horror, she shrugged her shoulders and explained that they were “fully booked tonight” (really hope that is not a standard and authorised customer complaint handling script). Hint: she stood at the bar and had open access to a running tap of filtered water when we expressed how thirsty we were. Ladies and gentlemen, here is the five star luxury service. A prime moment for the friendly looking lady to turn that experience and situation around and redeem that trust we had in the name. To top off the night, we decided to pass the feedback to the staff at hotel reception. Because we genuinely wanted to give the old prestige the chance to redeem itself. We waited ... 16 minutes and had to insist for four glasses of tap water to quench our dyhydrated bodies from the un-wellness experience. The attitude and tone of providing that service was beyond repair at that point and we only hope this review will shake management into gear to attend to the basic hygiene factors of this facility. We will not be visiting again, nor will we recommend our guests or business partners...

Disappointing. It shouldn’t be like this… Cold water in the pool and unbearably hot temperature in the changing room — that’s manageable. What’s not manageable: taking a shower naked in the women-only area and suddenly a man walks in without warning to replace towels. The fruit smoothie was bitter and completely watered down with ice. Half an hour wait for a couple of sausages — and they came with cutlery that still had food on it! I had to go back and ask for mustard, which was listed on the menu but never brought, and also for a plate, because they were served floating in water without one. The pretzel was hard and rubbery. The restaurant menu in general was disappointing. When I mentioned all of this at checkout, I was told the man must have knocked — I probably just didn’t hear it — and for the dirty cutlery, they were willing to deduct the price of the smoothie from my bill. Wow, thanks for the generosity. I never skimp on treating myself to relaxation and comfort, but here I regretted even spending €76. Especially since I left feeling frustrated. The hotel reception, on the other hand, was very kind and slightly improved the overall impression...

There are protocols to being there. Make sure you read the small sign to wait to be seated. I asked a waiter for a menu which he he didn't bring to me until a lovely female waitress said I needed to have waited to be seated, however, why didn't the first waiter say something as opposed to letting me sit there waiting. It's and expensive hotel and you expect better when it's rated 5 star and they charge top rates and that should mean exceptional service and particularly when it's not busy Updated 10th May 2023 Why would I go to your website to complete your questionnaire. You have the details of my experience here also I'm sure you can authenticate that Im staying currently at the hotel as I don't think you have to many people staying with my name last night or ever. A simple search of my name and you would have seen I'm still here at the...