HANS IM GLÜCK - MÜNCHEN Tal — Restaurant in Munich

I live nearby and found out about this place about 2 months ago. I’ve only had 1 negative experience here which was 1 of the female waitresses. I’ve started coming here for dinner and bringing friends and my foreigner friends. The food is amazing. My husband is a big fan of their double smash burger, the assortment of loaded fries (salty but satisfyingly garlicky). I personally enjoy their fruity alcohol drinks. Peach or mango flavors are my favorites so far. Their iced-tea mango-ginger and peach-lime are especially refreshing. They have menu sets where you select a burger and then add the combo price to it to include a standard drink and appetizer which is nice. Highly recommend for the food.

Below is an experience that I am sharing that put my review of this place 1 star lower and this was due to the waitress:

Today I brought a friend who was visiting and my husband and I had been raving about Hans I’m Glück and wanted to bring her here before she returned to her home country. The waitress (petite blonde with a short ponytail) started off very nice and friendly but after a group of 4 men sat down next to us, she seemed very agitated. She made a comment to one about this being a restaurant and he could not sit since he brought McDonald’s which is understandable, however the other 3 men ordered meals here. Didn’t have anything to do with us, so we didn’t think too much of it but while my husband was paying for our meal, he had €1 change and said she could keep it while I was digging through my wallet for some more change. Her attitude towards us seemed to turned sour all of a sudden and she told my husband that only €1 Euro was an insult and handed it back to him, needless to say I closed my wallet right up after hearing that. My husband asked for the receipt but the waitress stormed off. My husband spoke to the manager which said he would take note of it. I truly hope he did as I don’t quite understand where this waitress attitude comes from, as a tip is usually for extra service, which the waitress did not perform any outstanding friendly service. She did as expected which was take our order. She wasn’t even the one that brought us our food. In America, we tip our waiting staff because they give us more attention and cater to us and literally become personable with their customers, I’d say it’s a skill set (also their employers pay them peanuts, literally $2-3 an hour & normally take a portion of their tips for themselves. 10+ years experience working as a waitress here). So we tip them a percentage of our meal. However, I’ve noticed this tip expectation seems to have moved to Germany and that a large tip is simply expected in most places.

This has not made Hans I’m Glück lose our service, but I probably won’t be thrilled to have this waitress again. The manager seemed really nice and I feel bad if this waitress is giving him a hard time. The food and atmosphere is great otherwise, but I truly hope you will speak to your staff about this as it did put Hans Im Glück off of our regular eatery places for the time being. I hope that after returning here a few more times, I can confidently leave 5 stars...

To those who are new to Hans Im Glück, it is a burger bar/restaurant commonly found across Germany and in some other countries. The customers tend to be younger.

I have been to other Hans Im Glück in Germany and in other countries. Pleasant experience. And so when i came to Munich, needless to say, i am happy to eat at Hans Im Glück again.

There was a queue when i arrived and i am not surprised. That's why i made a reservation but even then i had to wait, because they enter the clients one by one regardless whether you make a reservation or not. The wait staff did not bother to check who had a reservation or not. Then what is the point of making a reservation?

On stepping into this particular outlet, i sense chaos. But ok, i can live with that. The service staff who came to take our orders was friendly and nice. He sensed we had some problem reading the German menu and asked if we would like an English one. Very thoughtful. Round of applause for him.

After quite abit of waiting time, the single smashed burger (my husband's order) came. I was a little shocked. I hate to be brutally honest but it looked no different from the Whooper from Burger King or the Big Mac from McDonalds. And the patty was oily too.

Then my veggie patty salad came. The waiter who brought me the salad was horrible. He had both the salad bowl and fries bowl in one hand and tried to pass those 2 bowls to me from the opposite of where i sat, which i could not really take because we were placed in a super small & tight corner. When i finally managed to grab the salad bowl, he tried to take it away. I didn't understand nor could hear what he was mumbling (the music was too loud). After some toggling, we saw the order paper in the salad and it was that he wanted to remove. Seriously, the order paper in the salad?!?!

It was a windy cold summer evening and i was really looking forward to some comfort food at Hans Im Glück, but this happened. It was my husband's first time to a Hans Im Glück and he wondered why i was so excited to eat in such place.

I do not believe all Hans Im Glück locations are like that. But this one at 10...

I came today to have lunch with a friend. We both work as tour guides in the Munich city center and we recommend around 60 to 100 people a day to come to your restaurant to have lunch after every tour. I won’t recommend this place again nor come back. Your service is a shame. Today your manager at Lunch not only openly mistreated the waiters in front of the clients very loudly and very arrogant but: Apply a generous amount of toilet perfume spray at the high of the tables, faces, and food of every table having lunch in the restaurant.

I asked him to stop and be careful because the food was getting the spray. He answer me (female) to “shut my mouth” and mind my business.

To immediately start to say to my friend (male) that there were burning fumes from the kitchen and the spraying was needed to hide the smell. When my friend ask him why he was not facing me he say “I am talking with the man”. (I am guessing the man on the table). Anyhow your service have been difficult lately but with this one I guess you went really on the lowest of the casting for managers. This man is not material to dealing with other people, handling food or service… The waiter apologized 100 times for the sad show. This man finished proudly saying that if I had something to say he was the manager. I didn’t say much back there because it felt we were in front of leader of a street gang and it felt dangerous. I felt threatened as a female, as a client, as a person. It felt also that your workers have the same feeling. (And you have a lot of young females on your service under the management of such a wonder)

Our lunch happen 5 February,...