The worst service we have had, It started as soon as we walked in. We were seated and given a menu. After waiting 20 minutes, we were trying to get the attention of a server. When she came over, we decided on a burger, which included a drink and dessert. Our drinks came quickly, and we finished our drinks before the food came out. Not once did anyone come over to offer us another drink. Our food finally arrived after about 30 minutes, which we do not mind if it is made fresh. Our burger arrived at the same time as our dessert, which we thought was strange as we were sitting on a two person table. As I started my burger, I found it well done. Once again, I was trying to get the attention of a server. After waiting for so long, I gave up and just wanted to leave so I ate my burger and as I was finishing the server came over and asked if it good, I replied it was ok but over cooked. As I was about to ask for a drink, she disappeared. By this time, I had enough. Once again, I am trying to get someone's attention for the bill after 10 minutes we finally got a manager to bring us over the bill, firstly we was asked what card we was paying on with I thought was rude. They gave me the bill and saw that a service charge had been added. I asked the manager to remove the service charge as we were unhappy. He said that it was mandatory, and I again said I was not happy to pay this. He asked what the problem was, and I explained about trying to get the attention of anyone. Also, the burger was overcooked as I like mine medium rare, he replied that all the burgers are cooked well done it's just the way they do it. And if I was not happy, I should have told the server, I explained I tried to get a servers attention and was ignored a few times. So I just wanted to eat and leave. He then rudely said I should have gotten up and found someone. In a restaurant you shouldn't have to get up looking for someone. He asked why did I eat the burger if I was not happy, and once again, I told him I was trying to get the attention of someone and gave up, and wanted to leave. He disappeared to speak to other members of staff, and for another 15 minutes, I was ready to walk out. He came back and took the service charge off. I paid and was putting on my coat. He made a comment that next time, don't eat it and find someone. I said there would not be a next time. I have never spoken to so rude and obnoxious. The building is beautiful, and the musicians are brilliant, but the staff are awful and rude. The new york could be an amazing place if the staff had manners.