Ristorante - Pizzeria Longano — Restaurant in Capri

And so, instead of apologies or at least an attempt to find out in more detail what we didn't like during our visit to your establishment (as all reputable establishments do to improve their service and overall establishment), you decided to resort to personal attacks, I quote: "If you don't have money for Capri, then stay home," inventing various false accusations against us, your customers.

If you are trying to intimidate us with your video cameras, then: Send a video where your waiter is called and it is visible that they complain about the "odor" from our bags. This is simply nonsense in the service industry.

Send a video where your employee checks the birthday girl's passport to now make remarks about a fake birthday.

On our part, we have no problem sending a photo of the passport, where the face and date of birth are visible. We can even send a video; judging by your communication, you will consider it a "fake" passport.

Send the fragment from which you concluded that we decided not to pay for the meal.

Look at your own video cameras to see what kind of Carbonara you initially brought us.

Now I will justify each of my messages.

Service. After you have already seen on the video cameras the "Carbonara" that was brought to us the first time, a question arises. For what reason did your waiter bring a dish in such a condition to our table? An integral part of the waitstaff's job is to ensure the quality of the dish they serve to customers and, under no circumstances, bring what you brought us. Based on the service, one can draw conclusions about how you are currently communicating with us.

I won't even mention the fact that we tried five times to get the waiter to tell us the WiFi password properly. We were simply ignored or given unintelligible answers and then they would run off to their own business. At that moment, we felt terrible because of your disregard.

Kitchen. After the "Carbonara" was brought to us, we were shocked but didn't even think about complaining. The most offensive thing, as visitors, was that Carbonara was brought to the two neighboring tables in a completely different condition, and that's when we decided to complain. It seems that you decided to treat us indifferently because we are students and, as you assumed, "we have no money, so we should stay home." And you intimidate us with video cameras. And to other customers, who are older, you show all your hospitality. What did we do to not deserve your proper service? It's just awful.

The mozzarella in the pizza was sour due to the disgusting way it was stored. For a moment, the temperature for storing mozzarella should be between +7 to +12 degrees. In this establishment, they put it in a bowl on the windowsill under the sun. Yes, there's some kind of air conditioning, but when we were there, the outside temperature was +32 degrees, and the maximum the air conditioner without windows could cool was up to +25 degrees. Well, maybe a maximum of 19, but no more. And if you now say that the pizzas are prepared elsewhere and this is just part of the show, send a video recording showing where it is brought from. At that moment, I was outside and I clearly saw where the pizza was brought from, dividing it into two parts, onto two plates; that's the only thing I can thank you for.

The Limon Spritz was disgusting. We have tried it before in other establishments and can make comparisons. It's just terrible here.

Dear readers of this message, draw your own conclusions. If, in response to a justified assessment of the establishment, the staff started resorting to personal attacks, intimidating us with their video cameras and lawyers, we paid without any questions or objections so that they wouldn't charge us for that Carbonara. Yes, we left it exactly as it was because how else can we show the terrible service if the waitstaff...

DO NOT EAT HERE. TERRIBLE EXPERIENCE. This place is disgusting, overpriced & the waiters are the rudest I’ve genuinely ever met. The waiter made us sit away from the view. We went to order & without us asking for a recommendation, he encouraged us to order the Ravioli (my Bf ordered it based off this). The food comes out & the ravioli main is TINY. I asked the 2nd waiter bringing the Parmesan if it was an entree & he and the 1st waiter just started speaking in Italian right in front of us & complaining about us haha. The guy with the Parmesan walked away with his ‘poor little ego’ hurt & the other waiter tried to convince us that the meal weighed 250g (what a joke) & that we were just plain wrong. There was no thought to even ‘help’ make us feel better about the experience. We were never offered Parmesan again & they ignored us from there on. I thought my bf & I would share my meal (after he ate his in about 10 seconds) however the spaghetti Carbonara tasted terrible, was way too salty & had literally solidified.

I’m a qualified chef & I can tell you the waiter is a complete idiot for even recommending that dish & the kitchen is just as useless, because wow - they can’t cook! The lady who took the payment shoved the machine in my face & asked if the meal was good to which I just look at her & replied ‘No’ & again their little ego’s kicked in & she just walked away. So unprofessional! You are treated as a number to them because they know the next naive tourist is just going to stroll in.

Guys do yourself a favour & don’t even think about eating here! We read other reviews later while sitting inside & noticed people that don’t even write reviews regularly were also so disappointed that they went out of their way to write something as well.

Don’t walk, run the other direction!! Disgusting food and...

The place is very awful - Carbonara was served without any sauce and looked more like an omelette with pasta, cocktails with alcohol tasted so badly it was impossible to drink it - don’t you ever try to order a lemon spritz here! The stuff is rude, they forgot some parts of our order and declined to make a discount for a birthday. UPD: dear ristorante, first of all - you didn’t make us a new pasta when my friend said that you FORGOT (are you even Italian?) to put sause in it - you simply put sause in what was left in the plate and brought it back to our table - how is that a great service? second of all - before thinking that my birthday was fake and it all was because we “don’t want to pay the bill”, why didn’t you ask me for my ID? Because if you did - you could have seen that on that day (10th of July) it really was my 21st birthday and I was so excited to celebrate it on Capri, but my birthday was ruined because of you. Check your security cameras - your waiter didn’t ask to see my ID. And by the way, I didn’t ask about birthday discount to eat for free, you could’ve simply offered me a dessert as a compliment from your restaurant and it would be enough. But you didn’t do anything, you just don’t know a thing about customer service - you are racists and somehow you think that it is your business - how much money your customers have. You didn’t deserve any tips from us that day, so just say you’re...