Colle Bereto — Restaurant in Florence

Beautiful Atmosphere, Deeply Disappointing Service

We had just arrived in Florence by train, excited to spend the day exploring the city with our family. After stowing our suitcases, we walked into the luxury shopping district and came across Colle Beretto—a restaurant with a beautiful, enclosed outdoor patio that felt like a hidden gem. It had an elegant vibe that reminded me of Soho, and we were excited to sit down for a relaxing lunch.

Unfortunately, our experience took a disappointing turn almost immediately. Although we were seated quickly, we did not feel welcome. We were likely the only tourists in the restaurant at the time, and while other tables seated after us were greeted, served drinks, and brought bread, we sat waiting. After repeatedly trying to get the server’s attention, including my husband having to stand up twice, we were still ignored. We understand that service is often slower and more relaxed—but this was intentional.

When we finally placed our order, my husband’s main course never arrived. We waited for nearly two hours without acknowledgment, only to find out later it had been sitting in the kitchen the entire time. My daughter’s simple order of fresh fruit was mishandled too—she was told there was no pineapple, yet when I went to pay the bill at the bar, I saw a whole pineapple sitting on the counter next to me.

The one redeeming part of the experience was the woman at the register. I don’t know if she was the owner, but she was incredibly gracious. She seemed genuinely concerned that we had such a negative experience. She found my husband’s food in the kitchen, offered to remake it or pack it up, removed it from the bill, and even offered fresh pastries to our children. Her kindness was appreciated, but it came after what had already been an exhausting and uncomfortable lunch.

Colle Beretto is clearly an elevated, locals-driven restaurant with a refined menu and stylish setting. The food and cocktails were thoughtfully crafted. But sadly, the way we were treated made it clear that not all guests are welcomed the same. As visitors, we were made to feel like an inconvenience.

Fine dining is about more than just food—it’s about the experience. And unfortunately, this was not the dining experience in Florence we...

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